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Sansa E250 Died BUT Sansa E250 Died BUT
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Old January 24th, 2008, 01:06 AM
"2007 = 2004 + 3 years"
  
Join Date: Dec 2003
Location: Taiwan
Posts: 1,465
Sansa E250 Died BUT
I am real impressed with Sansa Customer Service. I was in Bora Bora over Christmas and my E250 got REALLY, REALLY hot during a recharge cycle and then woudn't turn on.

As luck would have it (and because this was a vacation so I had room) I had my H120 with me so I could still listen to tunes while out on the beach, watching the clouds pass by...what an absolutely beautiful place...

When I got back to Taiwan, I sent a message to Sansa through their website and let them know that I bought it in Taiwan. Over a few messages, they suggested several fixes which I tried to no avail. Then without asking, I received RMA in my inbox, along with a note that they will cover up to $15 in foreign postage.

I can't begin to tell you how nice it was to deal with Sansa on this problem...they responded within a day to each message, were very helpful all the way, and then are willing to pay $15 to mail a $70 player! I'm not going to ask for the postage...I'll just be real happy to get a replacement player...

In the meantime, I confiscated my son's player for my personal use... and he is using an old Zen Neeon player...he likes the lights!!

Can't say enough good things about dealing with Sansa...
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Old January 25th, 2008, 09:18 AM
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BBD BBD is offline
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That's good to hear, c-man. The Boy and I haven't had issues with ours as yet, but if something happens, it's nice to know CS means something to at least one of the major players.......

(That new Sansa View looks very nice. W/32GBs and expansion slot, this will definitely be a contender to replace my iPod at some point. Don't get me wrong; I love the 'pod Classic, but I'm not overly impressed with the GUI or the way (cr)Apple does bidness. The fact that they've seemed to encr(ipple)ypt the FW and camouflaged the hardware specifically to hamper RB annoys me greatly as well, especially as the last few FW updates have caused other problems for other users when RB releases are reportedly stable.)

OT: Just how parenthetical can I possibly be!?!
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Old February 12th, 2008, 10:00 PM
"2007 = 2004 + 3 years"
  
Join Date: Dec 2003
Location: Taiwan
Posts: 1,465
Update on this...I got message that Sansa (USA) is mailing out a new player today. Total turnaround time was ~ 3 weeks, including shipping internationally (2 of the 3 weeks). Really love the Sandisk service...

By the way, iRiver is popping up more frequently in Taiwan now...saw the Clix 2 at Costco and also at a French based electronic chain store here, FNAC... iPods are everywhere, my family now has two nanos and I really hate both of them...actually the hardware is pretty nice, what I hate is iTunes...

Because I have multiple iPods, I found out most of my problem in getting them to mount was because of the USB cable supplied with daughter's 30Gb Video. Don't seem to have a problem when I use the cables from the two Nanos...did I mention that I hate iTunes??
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"I think about the cosmic snowball theory. A few million years from now the sun will burn out and lose its gravitational pull. The earth will turn into a giant snowball and be hurled through space. When that happens it won't matter if I get this guy out."--Bill "Spaceman" Lee, BoSox Pitcher 1969-1979
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