Mail from iRiver customer service

[Flabouche]

"Thank you for sending us in your iriver player for repair service.
Our technicians have keenly checked and tested the device.
The HDD (Hard Disc) within the Device is defective and needs to be changed.
Due to the fact that you have taken on a “non-original” iriver Firmware, in this case the modified “rockbox” Firmware, the repair of the player is not covered by warranty.
Please kindly notice, that all kind of modification causes an expiring of the warranty of your iriver player.
Therefore we have to charge a total of 170,- Euro (including the spare parts, working hours and shipping costs) for the repair.
Please let us know within the next four weeks, if you want us to repair the player under these conditions.
Otherwise the device will be returned without a repair to our discharge.




My h140 should have more than a year of warranty left.
So be careful with your hdd...

[Flabouche]

I love my h140, so what should I do ? 170€ seems to be pretty expensive for a 40gb toshiba hard drive (130€ on span.com)

And for other h1x0 owners, is there a way to uninstall rockbox with a broken hdd ?

[BBD]

Many H100 owners have replaced the HD themselves with just a little work. I'd have 'em send it back, order my own HD and do it myself.

[ManchesterUnited4Life]

Originally Posted by Flabouche

"Thank you for sending us in your iriver player for repair service.
Our technicians have keenly checked and tested the device.
The HDD (Hard Disc) within the Device is defective and needs to be changed.
Due to the fact that you have taken on a “non-original” iriver Firmware, in this case the modified “rockbox” Firmware, the repair of the player is not covered by warranty.
Please kindly notice, that all kind of modification causes an expiring of the warranty of your iriver player.
Therefore we have to charge a total of 170,- Euro (including the spare parts, working hours and shipping costs) for the repair.
Please let us know within the next four weeks, if you want us to repair the player under these conditions.
Otherwise the device will be returned without a repair to our discharge.




My h140 should have more than a year of warranty left.
So be careful with your hdd...

No, just be smart enough to remove Rockbox before you send it in .

And if you can't remove it, at least know that your warranty is void and that it's therefore pointless to try and send your player in for RMA.

As for it being expensive; 40 Euro for an authorised repair + Shipping sounds great to me

MU4L.

[Astec]

Get a new bigger drive for that money if you ask me.

[musichound]

Wow, this is the first time I am hearing of a warranty being refused for alternative firmware. Sorry to hear this. I agree that the best thing to do in this regard is to replace/upgrade the hard drive yourself. That would be money well spent.

[Flabouche]

Is 210€ (250$) ok for a MK-6006GAH ? I didn't find cheaper in europe.
There's also a couple of used one on ebay around 160$

[Astec]

I have an FAQ on this in the faq section. Take a look there.

http://www.misticriver.net/forumdisplay.php?f=77

Its in the general section rather than a specific one as it relates to all players. Also regarding your english. Well it is better than my french. I can only see one error in your posts and that is where you forgot one letter (easily done with a keyboard look at my posts!)

A

[Dunno]

Originally Posted by Flabouche

And for other h1x0 owners, is there a way to uninstall rockbox with a broken hdd ?

If you can't access your players hard drive via your pc, then its doubtfull that you could alter the contents. Hard drive specialists could perhaps gain acces to it, guess it would depend on the HDD hardware failure, whereupon you could then ask them to erase the contents of the drive, if iriver could access your drive then hard drive specialists can too. I found some very helpful HDD specialists here in Holland, and not expensive either.

I would upgrade the HDD to a 60gig drive whilst you have it open

they have 60gig HDD's, perhaps they will ship to Europe,

http://www.ewiz.com/detail.php?name=T60MK6006H

[Haku]

If the harddrive is beyond repair then they have no way of knowing what files are on the drive, however if you've installed RockBox then the bootloader will still be in the flash rom of the unit.

[Flabouche]

The hard drive was dead, it didn't start (after some awful noises)
Haku is right, they saw it because the bootloader was still here.

[3.14159265]

hmm, i have a different problem, it wont start at all, so i don't know if they will spot the rockbox or not

[Astec]

@pi what do you mean it wont start at all. They have tools to allow them to connect to the player directly. So they will still be able to spot RB.

A

[3.14159265]

I think ther is a problem wit the power supply/control, it is compleaty unresponsive/ pressing buttons/plugging it in does absolutly nothing

[toolmanwill]

Originally Posted by Haku

however if you've installed RockBox then the bootloader will still be in the flash rom of the unit.

That was going to be my response too. If you already flashed it with rockbox and they put a new drive in it at the factory, it will try to find the rockbox files still, which they will definitely see onscreen.

Originally Posted by Flabouche

And for other h1x0 owners, is there a way to uninstall rockbox with a broken hdd ?

If you had a 1.8 to 3.5 adapter you could hook another drive to it so you could at least reflash with a non-rockboxed hex. Then put the original drive back in and RMA it. I got lucky with mine since it was fully dead and would not power on at all.

[Astec]

Does your player get detected by windows when you plug in and turn on?

[3.14159265]

nope, when you plug it in, nothing hapens at all, no backlight, noise of hard drive, and the computer doesen't do anything either

[musichound]

PI, remove the hard drive and get a USB hard drive conversion kit. Install the hard drive in the conversion kit you purchased and then connect it to your computer. From there you can get rid of the .Rockbox folder and the Rockbox-iRiver file. Hopefully if you do that iRiver will not notice it.

[Mus]

Won't be able to get rid of the bootloader without reflashing though?

Glad I sorted out my USB Connect/Disconnect loop myself. If the hard-drive went I'd stick a bigger one in myself too. Now when are Toshiba gonna get that 80Gb beast together?

[andrewcampbell2003]

well im sure they have put in a new harddrive into your mp3 player and found the bootloader to come up when they start it. hey maybe iriver might take some tips from rockbox while they have it

[ManchesterUnited4Life]

Originally Posted by andrewcampbell2003

well im sure they have put in a new harddrive into your mp3 player and found the bootloader to come up when they start it. hey maybe iriver might take some tips from rockbox while they have it

The point is they wouldn't need to put a HDD in there to find Rockbox installed.

As Haku has already said, the bootloader is in the Flash ROM ...

[nobby nobbs]

couldnt you plug in a cheap low capacity compactflash card with the stock firmware .hex on it and flash from that? i recall reading that the pinout on CF cards is identical to that of the HDD used in the hxxx series...

[SoulEata]

I thought it was completely understood that flashing to Rockbox violates the warranty, it says that on the rockbox.org page.

Since we now know for certain they know about Rockbox, I wonder what they thought, heh.

Additionally, as someone else said, don't be stupid enough to leave Rockbox on the player when you send it in for repairs.

[nobby nobbs]

souleata- if the hdd is broken, iriver stock firmware wont boot, meaning you CANT remove rockbox. unless ofcourse you have a spare 1.8&q