iRiver never received T30? Or never returned it to me?

[FrankWhite]

I've been having on and off problems with my T30 since July, so I actually got an RMA request over the summer. My T30 started operating normally out of nowhere, so I decided not to ship it. Unfortunately, the problem came back, so I checked the support site to see if my RMA was still open, which it was. I shipped the T30 on Oct 27, and when I checked the status a week later, the status changed from "pending return" to "RMA Expired: Product never received."

Now I called iRiver and he wasn't really helpful, asking if I had a tracking number, which small packets by shipped by air didn't come with.

I'm having a hard time believing my T30 was never received, considering the RMA status didn't change for 3 months -- and the first time the status changes is to tell me my RMA expired and T30 was never received, one week after I ship it. It seems too much of a coincidence, considering it changed around the time they should've received it.

I'd feel a lot better if they were able to tell me they just returned the package to sender.

What should I do?

[jumbuck]

You should always send by registered mail and stick a bit of insurance on it.
You could try ringing iriver again and hope you get someone a bit more helpful.
Its quite possible they have your player and the person you talked to was just not interested in checking for you. So I'd ring again (be polite) and hope.
Hope you get your player back. But if you dont http://search.ebay.com.au/search/sea...&Submit=Search

[FrankWhite]

Thankfully, I came home today and there was a UPS box with a working T30 inside, shipped yesterday. So they did, in fact, receive my player. The support staff probably took another look after I called.

Thanks for the suggestions.