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While Upgrading Battery Exhausted:(it Is Not Opening...:( While Upgrading Battery Exhausted:(it Is Not Opening...:(
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  #1 (permalink)  
Old October 26th, 2006, 05:17 PM
Newbie Floating Down The Mistic River
  
Join Date: Oct 2006
Posts: 8
Angry While Upgrading Battery Exhausted:(it Is Not Opening...:(
HI ALL...I HAVE T10 512MB...WHILE UPGRADING MY MP3 BATTERY EXHAUSTED AND IT SWITHCED OFF...

RIGHT NOW IT IS NOT OPENING...THERE IS NO SIGN TO OPEN...

PLEASE HELP ME..

I BOUGHT IT 3DAYS AGO....

Last edited by Febs : October 29th, 2006 at 07:55 AM.
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  #2 (permalink)  
Old October 26th, 2006, 08:11 PM
Newbie Floating Down The Mistic River
  
Join Date: Apr 2006
Posts: 42
Quote:
Originally Posted by said_ozcan View Post
HI ALL...I HAVE T10 512MB...WHILE UPGRADING MY MP3 BATTERY EXHAUSTED AND IT SWITHCED OFF...

RIGHT NOW IT IS NOT OPENING...THERE IS NO SIGN TO OPEN...

PLEASE HELP ME..

I BOUGHT IT 3DAYS AGO....


That is why you should ALWAYS make sure you have a FRESH battery when upgrading firmware. I think its too late for your player... Maybe you could try returning it to where you got it from, you should be able to do it.
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Last edited by Febs : October 29th, 2006 at 08:01 AM.
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  #3 (permalink)  
Old October 27th, 2006, 01:03 AM
Newbie Floating Down The Mistic River
  
Join Date: Sep 2006
Posts: 19
try iriver update software and try to recover it... i dont remember the option just try to do it :P

later
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  #4 (permalink)  
Old October 27th, 2006, 04:14 AM
Newbie Floating Down The Mistic River
  
Join Date: Oct 2006
Posts: 8
Angry
[B]I have tried everything to reopen my player but nothing changes..I wonder if T10 has a RESET button so I will reset my player...I could not find it...What shall I do all please help meeeeMy laptop does not recognise it since player is not opening[/b]
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  #5 (permalink)  
Old October 27th, 2006, 04:52 AM
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Unhappy
HELP MEEEEE
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  #6 (permalink)  
Old October 27th, 2006, 04:52 AM
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Take it back to where you bought it, or RMA it with iriver.
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  #7 (permalink)  
Old October 27th, 2006, 04:59 AM
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How will I RMA it with IRIVER? What is the procedure? What shall I do?
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  #8 (permalink)  
Old October 27th, 2006, 07:48 AM
Newbie Floating Down The Mistic River
  
Join Date: Jul 2006
Posts: 30
From http://www.iriveramerica.com/support/warranty.aspx
"iriver America Product Duration of Limited Warranty
player console (new) 1 year
player console ("refurbished", "reconditioned", or "factory renewed") 90 days
Accessories 90 Days

For the duration of the warranty period, iriver America will replace or repair defective products. If a product is suspected of being defective, the owner should contact iriver America's Customer Support department: Via telephone at 360-567-3599 or email at support@iriverameric a.com. A representative will authorize the exchange or repair of the defective item. Products must be shipped in the original or comparable packaging with shipping and insurance charges prepaid in U.S. currency."

Presumably, if it's not under warranty or they don't consider your player to qualify as defective, they'll still work something out. You aren't the first with this problem

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  #9 (permalink)  
Old October 27th, 2006, 09:14 AM
Eager Mistic Beaver
  
Join Date: Jul 2006
Location: USA
Posts: 250
Didn't you say you only bought it 3 days ago? It might be faster to return it to the place you bought it for replacement. To do that you will have to go back to where ever that is, and check their return policies.

Whether you get the replacement from iriver or the retailer, remember ... from now on always put in a fresh full battery before trying a firmware upgrade.
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  #10 (permalink)  
Old October 27th, 2006, 11:53 AM
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But there is a problem..I am an international customer..From Turkei...Shall apply the same procedure???
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  #11 (permalink)  
Old October 27th, 2006, 12:09 PM
Mistic Surveyor
  
Join Date: Oct 2006
Posts: 140
Ok here are your options. You either return it to whomever you bought it from OR RMA with IRIVER. Since you live in Turkei unless you actually have an iRiver department in Turkei but, as far as i know, Iriver does not handle RMA's outside of the U.S. So, your only option is to return it to whomever you bought it from.

If you can't do either one then you are screwed and it's your own fault for your ignorance.
Last edited by wolfport2001 : October 27th, 2006 at 12:25 PM.
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  #12 (permalink)  
Old October 27th, 2006, 12:12 PM
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There is no way to RMA it from here????????????
Last edited by Febs : October 29th, 2006 at 07:58 AM.
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  #13 (permalink)  
Old October 27th, 2006, 12:30 PM
Mistic Surveyor
  
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Posts: 140
Ok i've just called them and they said they can handle RMA's outside of the united states. you just have to call them and make sure you can ship your player to them in California when you submit an RMA.

So, CALL THEM. STOP ASKING FOR SPOON FEEDING
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  #14 (permalink)  
Old October 27th, 2006, 12:43 PM
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Red face
thanks friend...lastly, could you please give me the phone number you called so I will call them before sending?=??
Last edited by Febs : October 29th, 2006 at 07:58 AM.
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  #15 (permalink)  
Old October 27th, 2006, 12:57 PM
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http://www.iriverarabiya.com/contactUs.asp
http://www.iriver.com/html/etc/contact01.asp
for Turkey they are forwarding here
http://www.iriver.eu.com/contact_us.html
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  #16 (permalink)  
Old October 28th, 2006, 12:01 PM
Eager Mistic Beaver
  
Join Date: Jul 2006
Location: USA
Posts: 250
Quote:
Originally Posted by wolfport2001 View Post
Ok i've just called them and they said they can handle RMA's outside of the united states.
Wow! That was very nice of you to call and check for the original poster. Also nice of poster Cheery to provide the links where the original poster can go and find the correct number. What a great bunch of folks!

To original poster: The two posters above have really gone above-and-beyond for you. Now all you have to do is go to the link, find the phone number, get your RMA, and follow any instructions from iriver to get your replacement. Good luck!
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  #17 (permalink)  
Old October 28th, 2006, 05:08 PM
Newbie Floating Down The Mistic River
  
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Exclamation yeah thanks for everything....
I want to thank all of you to aid me....I have sent 3 emails to IRIVERAMERICA but they do not respond...I wonder why they do not respond my mails....
Last edited by Febs : October 29th, 2006 at 07:57 AM.
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  #18 (permalink)  
Old October 29th, 2006, 07:56 AM
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Please stop using oversized fonts.
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  #19 (permalink)  
Old October 29th, 2006, 08:38 AM
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Quote:
Originally Posted by said_ozcan View Post
I want to thank all of you to aid me....I have sent 3 emails to IRIVERAMERICA but they do not respond...I wonder why they do not respond my mails....
iRiver is notorious for taking weeks (sometimes longer) to respond to e-mails. Better to try to use the phone...or just keep following up on your e-mails.
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