T30 "Can not install hardware"

mdeol · #1 (**permalink**) November 7th, 2005, 04:49 PM

My wife and I have just purchased two iriver t30's. One is the 512MB and the other is the 1GB. We however have run into a bind.

Intially, the T30 would not even read on our system. We have built in USB 2.0 however it may be due to a VIA problem only reading at 1.1 with SP2. I went out and purchased a new USB card that supports USB 2.0 by a different manufacture. This enabled us to plug in the T30 and have the computer catch that I plugged it in. The problem is, it asks to locate the software / driver for the new hardware. Anytime we click ok, it never finds the needed driver/software to install the T30's. It shows up under device manager under "other" as a t30 but with a yellow question mark.

We have XP Home with all the latest updates ex: SP2.
We have the latest version of WMP 10 that is recommended on irivers support page.

We have gone through their hot fixes and reinstalling of WMP 10 to no availabilty. I have read through this board and irivers customer support board with no luck of a fix. We previously had two sandisks m200's which had the same problem, we thought it was the mp3 players and returned them for the irivers. However it is happening with these as well.

Has anyone else run into this? Has anyone found any fixes / steps to get this installed so that I may use my rhapsody subscription

Once again I appreciate any help. Please let me know if there is any further information needed.

-Mike

MTP_master · #2 (**permalink**) November 8th, 2005, 03:18 PM

In dev manager, uninstall the device. Then right click on your computer in dev manager and choose "scan for hardware changes".

When the device is detected and prompts for driver installation, choose the directory manually. The file you are looking for it wpdmtp.inf. It's usually located in the c:\windows\inf directory. That installs the generic MTP driver, which the T30 uses. If the file is not in c:\windows\inf, do a search on your system for that file. If you don't have it, please send me a private message and I can provide you with the driver files.

-John

mdeol · #3 (**permalink**) November 8th, 2005, 06:03 PM

PM sent. Thank you for your assistance.

-M

mdeol · #4 (**permalink**) November 9th, 2005, 09:04 AM

This has been resolved. Thanks so much for your help.

I had a corrupt reg key. Deleted it and the t30's installed perfectly.

-M

eternaloptimist · #5 (**permalink**) November 13th, 2005, 07:01 AM

Quote:

Originally Posted by mdeol

This has been resolved. Thanks so much for your help.

I had a corrupt reg key. Deleted it and the t30's installed perfectly.

-M

Having exactly the same problem.
Any chance of posting the infomation on the forum. We can't be the only ones.

eternaloptimist · #6 (**permalink**) November 13th, 2005, 07:44 AM

OK, done some searching and found the thread Device enumeration problems (but not what you think)

Will try the ideas on there.

sidong · #7 (**permalink**) January 3rd, 2006, 11:47 AM

Hi. I am having the same problem with my T30, could I get the necessary drivers from you?

sidong · #8 (**permalink**) January 3rd, 2006, 11:48 AM

Hi. I am having the same problem with my T30, could I get the necessary drivers from you? Thank you.
S.

jimr · #9 (**permalink**) January 3rd, 2006, 03:48 PM

Try and give them a call. Don't forget to download Firmware upgrade 1.60 for an incredible improvement in the already very good sound.

Quote:

Originally Posted by mdeol

My wife and I have just purchased two iriver t30's. One is the 512MB and the other is the 1GB. We however have run into a bind.

Intially, the T30 would not even read on our system. We have built in USB 2.0 however it may be due to a VIA problem only reading at 1.1 with SP2. I went out and purchased a new USB card that supports USB 2.0 by a different manufacture. This enabled us to plug in the T30 and have the computer catch that I plugged it in. The problem is, it asks to locate the software / driver for the new hardware. Anytime we click ok, it never finds the needed driver/software to install the T30's. It shows up under device manager under "other" as a t30 but with a yellow question mark.

We have XP Home with all the latest updates ex: SP2.
We have the latest version of WMP 10 that is recommended on irivers support page.

We have gone through their hot fixes and reinstalling of WMP 10 to no availabilty. I have read through this board and irivers customer support board with no luck of a fix. We previously had two sandisks m200's which had the same problem, we thought it was the mp3 players and returned them for the irivers. However it is happening with these as well.

Has anyone else run into this? Has anyone found any fixes / steps to get this installed so that I may use my rhapsody subscription

Once again I appreciate any help. Please let me know if there is any further information needed.

-Mike

Ted Yo! · #10 (**permalink**) January 4th, 2006, 01:42 AM

mdeol's problem was a corrupt OS descriptor. He was one of only two people to experience this, so it likely isn't the same problem you have. See the link in my sig, all the information there applies to the T and U series as well as the H10's.

(Try the script I wrote, I put a bunch of time into it.

)

REBELoutionary · #11 (**permalink**) April 14th, 2006, 09:01 AM

can u please sene me the drivers?

blue angel · #12 (**permalink**) April 14th, 2006, 02:43 PM

i guess i have a similar problem. but i already have the file wdpmtp.inf and still my t30 is not recognized. however an ordinary usb-stick needs a driver now and my (old) mp3player iriver ifp 380t is not recognized anymore although the sync-program is installed, it never need one. my usb-card supports usb 2.0 and the driver is installed correctly. i fear it all depends on installing media-player 10.

what could be the problem, or could the file wdpmtp.inf be damaged?

blue angel

zed03 · #13 (**permalink**) April 16th, 2006, 10:49 PM

im thinking about buying the T30 512 MB (Black/Silver) but after reading thru the forum here i've got a few questions before i go ahead and buy my first iRiver product - {my PC runs windows XP Pro with SP2 and WM10}

1) duz the T30 run on USB 1.1? evr1 here is talkin in terms of USB 2 but i've got USB 1.1 on my gigabyte mobo which i can really upgrade right now

2) can i drag n drop 2 store stuff on it using windows explorer? thers a lot of threads here about the MTP n UMS versions. do both allow drag n drop? ppl seem to be facing problems in connecting the t30 MTP version to their computers. is the UMS version better in this respect? n if so, is ther any way you can identify whether the t30 is an MTP or UMS version when ur buying it from a store (do they diffr in colour or sumthing)? im probably goin 2 ask my frnd 2 get it for me from the UK... did anyone face similar connection problems with the t20?

3) the iRiver PMP n PMCs com with Sennheiser headphones so duz the t30 also com with sennheiser headphones? i would like to kno whether they're good or shud i also ask my frnd 2 get me spare headphones? {i can only spare 10-15$ though

} it wud be really helpful if sum1 wud post or PM the impedance rating or the part/model number of the headphones so that i cud luk them up.

thnx a lot. hopin sum1 can help me out.
Z

browncloud89 · #14 (**permalink**) April 18th, 2006, 01:14 PM

I have the same problem.......I've called their number and they tell me I have to install Windows Service Pack 1 and 2 but I have already done that. I don't know what else to do. What did you do?.....I would appreciate it a lot. Thanks.

Buckbasher · #15 (**permalink**) May 14th, 2006, 02:22 PM

Hello, just purchased for my daughters birthday. Can't get XP to find. Could someone send me the drivers necessary. I don't have sp2 installed, due to buying my computer and not receiving a valid copy. Note to everyone if you buy cheap theres a reason.

Thanks for any help!

Buckbasher · #16 (**permalink**) May 14th, 2006, 02:50 PM

I found a driver through search. Thanks for all your HELP!

arleenregi · #17 (**permalink**) May 17th, 2006, 03:39 AM

Hi All, need some help.

friend gave me a T30, but the pack did not come with an installation cd, can anyone here provide me with one (please pm me). already have wm10 and using XP. pc does not detect the t30, wm10 says : no device was detected.

really stupid Qs i know, but i need some help on this.

anyone?

thanks,
Arlie

joedough · #18 (**permalink**) May 18th, 2006, 07:22 PM

Could you send me the driver as well. I'm having the same problem. Thanks.

joedough · #19 (**permalink**) May 18th, 2006, 07:23 PM

Please snd me what John sent you. I have the same problem. thanks.

Spiked · #20 (**permalink**) May 25th, 2006, 07:09 PM

Can you also send me the drivers? I am pulling my hair out. Thanks.

TLWILLIAMS1960 · #21 (**permalink**) May 28th, 2006, 05:37 PM

I need the installation drivers

TLWILLIAMS1960 · #22 (**permalink**) May 28th, 2006, 05:43 PM

Quote:

Originally Posted by Spiked

Can you also send me the drivers? I am pulling my hair out. Thanks.

CAN ANYONE SEND ME THE INSTALLATION DRIVERS?

Ted Yo! · #23 (**permalink**) May 28th, 2006, 07:13 PM

The drivers are included with WMP10 (or WMP11 beta). You need to have XP SP1 or SP2. If you still have problems after installing these see the link in my sig.