h120 cracked(ish) screen

[p4radox]

First things first, I live in Leeds, England

I bought an IHP120 in Februrary (i think) from amazon.co.uk
Recently a problem developed. A sort of crack appeaared in the screen and there's a major leakage of liquid crystal. The player will no longer start up, probably due to a short circuit. Now, I've read threads about people who have accidentaly damaged their players and got replacements, but I haven't done anything to it, ceratinly nothing i would consider "excessive physical stress", and anyway, it's always in its case.
I have now e-mailed iriver germany 3 times, and each time have had no luck. That is, responses that I can't read because they're all strange characters, and 2 unelivered messages.

Like this:

I can't deliver this message.
... while talking to 127.0.0.1.
>>> rcpt to: techsupport.eu@irive r.com
<<< 550 5.1.1 User unknown

From: chambers_7@hotmail.c om
To: techsupport.eu@irive r.com
Subject: H120 screen problem


I'm getting desperate now because I can't seem to contact anyone, and i'm unhappy enough at having to send it to germany in the first place!
what can i do?

[Astec]

Just find the receipt and email the company you bought it from.

It will show in your credit card bill anyway. This can be claimed under not fit for purpose under british trade laws. If you have no luck there try your local trading standards and citizens advice for information on what to do next.

[Jonny]

Originally Posted by p4radox

I have now e-mailed iriver germany 3 times, and each time have had no luck. That is, responses that I can't read because they're all strange characters, and 2 unelivered messages.

I emailed them thrice too, and had the same weird characters in their reply. Try emailing iRiver America and ask them to refer you to someone in Germany. Alternatively, (the better option) email Jason Jeon in Germany <jason.jeon@iriver.c om>. He is the guy that dealt with me an has been very helpful so far. Be quick though because they're running out of units!

[p4radox]

damnit! they still haven't replied. I've even supplied them with a pop3 style account address but still nothing. I've just e-mailed iriveramerica. Has anyone else had these sort of problems?

[SoulEata]

did you try calling them? Try picking up the phone.

[Jonny]

Originally Posted by p4radox

damnit! they still haven't replied. I've even supplied them with a pop3 style account address but still nothing. I've just e-mailed iriveramerica. Has anyone else had these sort of problems?

So did you email Jason Jeon? If he didn't reply you might try phoning them, although they might all be German and non English speakers!

[p4radox]

I e-mailed him about 2or3 days ago now, but no response as usual. Jonny, did he respond fairly soon to you? And just out of interest what sort of problem did you have?
I can speak a little german, might get me through Saying that though, the Germans are generally excellent English speakers..
I think ill try phoning them. Where can I find the phone number?

cheers for the feedback so far

[Jonny]

I didn't actually email him. iRiver Amarica told him to email me after I'd emailed them. The telephone and fax numbers are:
TEL : 49-6196-470-103
FAX : 49-6196-470-110

[p4radox]

OK, good news.

After many atempeted contacts, i recieved the following e-mail:
==================== ==================== ==================== ====
Return Authorization ID: 31546
Product: iRiver H140 (40GB)
SKU: H140
Serial Number:

Status: Pending Return

==================== ==================== ==================== ====
Hello Daniel,

Your request for a replacement unit has been approved. Your RMA number is
######

Please send your H140 (40GB) with out any of the accessories to:

iRiver America, Inc.
ATTN: RMA#####
638 Gibraltar Court
Milpitas, CA 95035

iRiver America recommends that all shipments be insured for their full value, as
we can not be responsible for items lost by delivery
companies.

Please note:

Include a copy of this email inside your package.

Allow up to three weeks for the replacement to arrive. Should you have further
questions, feel free to contact us.

Thank you,
iRiver America Customer Support


Obviously it's the same as many other people have recieved, but unfortunately it's in America and i'm all the way over here in the UK! I tried phoning and emailing iriver germany, and jason jeon, but i never got contact. I even emailed iriver america and asked them to refer me to someone in germany but no response. I'm not even sure which email they were replying to, probably one of those automated things.
Oh yeah, one other thing, they think i have a h140 when i actually have a h120, i dunno whether i accidentally pressed the wrong one when registering or what, but ill include a note in the package.

thanks for the replies.

[NPswimdude500]

sounds like what they told me to do. can't say i had to jump through as many hoops as you did though...

[Rohaq]

Originally Posted by p4radox

OK, good news.

After many atempeted contacts, i recieved the following e-mail:
==================== ==================== ==================== ====
Return Authorization ID: 31546
Product: iRiver H140 (40GB)
SKU: H140
Serial Number:

Status: Pending Return

==================== ==================== ==================== ====
Hello Daniel,

Your request for a replacement unit has been approved. Your RMA number is
######

Please send your H140 (40GB) with out any of the accessories to:

iRiver America, Inc.
ATTN: RMA#####
638 Gibraltar Court
Milpitas, CA 95035

iRiver America recommends that all shipments be insured for their full value, as
we can not be responsible for items lost by delivery
companies.

Please note:

Include a copy of this email inside your package.

Allow up to three weeks for the replacement to arrive. Should you have further
questions, feel free to contact us.

Thank you,
iRiver America Customer Support


Obviously it's the same as many other people have recieved, but unfortunately it's in America and i'm all the way over here in the UK! I tried phoning and emailing iriver germany, and jason jeon, but i never got contact. I even emailed iriver america and asked them to refer me to someone in germany but no response. I'm not even sure which email they were replying to, probably one of those automated things.
Oh yeah, one other thing, they think i have a h140 when i actually have a h120, i dunno whether i accidentally pressed the wrong one when registering or what, but ill include a note in the package.

thanks for the replies.

Doin't worry about sending to the US; I had to do the same thing with mine, and got a new player quite promptly from iRiver USA, although you may want to mail them about the incorrect player being specified.

[p4radox]

Are there any compatibility problems etc with the American versions, and will the replacement be black? It's just i kinda like the uniqueness of the shiny silver/gold type colour version...

[harusame]

I dont think that theres any compatiblity probs.all US versions are black.I craked my player's screen after like 5-6 months of use andI just recieved a brand NEw replacement from iriverAmerica in 1 week. me so happy. please note i live in the us

[Rohaq]

Originally Posted by harusame

I dont think that theres any compatiblity probs.all US versions are black.I craked my player's screen after like 5-6 months of use andI just recieved a brand NEw replacement from iriverAmerica in 1 week. me so happy. please note i live in the us

I got a new iRiver from iRiver America within a week, and I live in the UK

So yeah, they rule

[p4radox]

*BUMP*


ok, i sent my H120 last Tuesday to Iriver America with full postal insurance.
No response as yet, anyone know how long I can expect to wait?

[andrewmel]

a bit of a wait cant be too bad if you get another set of accessories!!!

a

[p4radox]

what? there's a chance I'll get all the accessories again, even though I just sent off the player?
I think i can just about manage a bit of a wait then

[p4radox]

WOOOOOOO!!!!!

finally got my replacement H120! I actually rather like the black version. I got a full set of accessories as well

PS: I just discovered 'moodlogic' on the iriveramerica website, it's so much better than having to click 'update DB' everytime you copy music

[Rohaq]

Moodlogic?

NOOOOOOOOOOOOOOOOOOo oooooooooooooooooooo oooooooooo.......

[p4radox]

i miss something? seems ok to me so far

[Scage]

p4radox, can I just ask a quick question. I am about to send my beloved iRiver to America to be fixed because of a lack of reply from the European department. I was wondering if you used your old charger to charge up your new H120 as obviously you can't use a the new charger without a UK adaptor.

[Lewis]

tdt is soooo much better, despite what iriver america say, moodlogic doesnt support wma tags and it always write incomplete dbs, go to tdt.soundforce.net or google tdt, much better, it trunctase filenames to within the 52 char limit if need be

[p4radox]

Originally Posted by Scage

p4radox, can I just ask a quick question. I am about to send my beloved iRiver to America to be fixed because of a lack of reply from the European department. I was wondering if you used your old charger to charge up your new H120 as obviously you can't use a the new charger without a UK adaptor.

yeah, my old charger works just fine

[Martin5]

Hi there

Someone dropped a bottle on my H120 and the main LCD is now completely useless. It's not under warranty, do you you think iRiver will sell me a replacement LCD on its own as I can fit it myself? I have emailed them but had no response yet. I live in the UK by the way.

Cheers Martin