Plz Help Me :)

[Bonoscot]

I bought an iriver h140 from ebay in america 2 months ago.I am a uk buyer.
Two weeks ago the player started acting strange :

1.Stated there were no songs on the player.
2.The battery didnt last 3 hours on full charge.
3.Then the player would only let me access a folder called _D.

Once this folder was accessed the player would crash and i would have to switch of.
I had up 2 5Gb of stored music on this player and now nothing.
Now once the player has started up it makes a wierd clicking sound and then the message Check HDD connection.
I cannot access anything buy this(even when pressing the reset button)
Occasionally i get 0000 folders,0000 songs and at the top of the screen in bold writing is the word STOP.
The main problem is now that i have misplaced my receipt to send it back to IRIVERAMERICA.COM however i still have my email receipt and my Paypal receipt.

For going on 2 weeks now i have emailed Iriveramerica.com MANY times and have not had any reply from the support unit at the company.However strangely when i sent an email to the store i got a reply right away telling me to email my problem to the suppoert unit.(THIS COMPANY WILL SELL FAST BUT NOT HELP WITH PROBLEMS I SEE).

CAN someone please help me i dont know what to do now.Can i send it somewhere where it can be looked at by a professional?UK prefferably.

I do not want to use this as a £300 paper weight.

PLZ help me.

any suggestions.

PS I find it totally disgraceful about the way companies like this treat you you buy a product in good faith and when ths Sh1t hits the fan they totally blow you off.


Again i appreciate any help at all.

This item did own till it broke down

[Saratoga]

Hiya, from what I've read here, iRiver support is apparently very good! Can I ask why you didn't buy it in the UK? Is the price difference so different??

Couple of questions for you

1. When you first bought it did you did the thing for charging. Like fully charge it then drain it and recharge it and stuff??

From what i have read here it sounds as if the hard drive connection is loose. I think there were a few posts I read here about it. Have you searched the forum?

Surely as you are in the UK you'd send it to iRiver Europe?? The whole point of world wide usage is that you can use the one that's local to you.

If you can't get help here (which I doubt, from what I have read, people here are very helpful!) then speak to iRiver Europe.

PS. The "Search" facility is at the top right next to "Quick Links" and "Log Out"

Cheers

[Saratoga]

Also, you need to differentiate between your suppliers support and iRiver support as as far as I am aware they are different aren't they? Or did you buy it direct off iRiver in the USA ??

Sorry if I sounded too brusque.... I try to help.. Honest!

[NPswimdude500]

Have you set up an ebox at iriveramerica.com ? They will talk to you through one of these, not e-mail. Can't say you'll get a response, but if you do, it will be in your ebox. Just tell them "I woke up, and my player wouldn't work anymore"