|
|||||||
|
|||||||
| Home | Forums | Register | FAQ | Search | Today's Posts | Mark Forums Read |
|
Welcome to the misticriver forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact contact us. |
 |
|
|
LinkBack | Thread Tools | Display Modes |
October 3rd, 2004, 12:41 PM
|
|||
|
|||
How do I contact UK i-river for a replacement?!
I just bought from amazon.co.uk an H120 and received it on Thursday. Since then I have loaded lots of music (wma files) onto my device, about 9gb, but a number of files will not play!
Going on the tech support pages on the forums, it seems that my hard drive has bad sectors and I need to replace it. Obviously I was totally annoyed about that  but I don't really want to go through amazon to replace it, so I went on the i-river website. The only contact details that would apply to me are the european headquarters, who's number will not work, and the UK distributor, which only gives a bunch of mobile numbers and a web-page that does not work! What would you recommend I do?  Many thanks for anyone who could help me!     
|
|
October 3rd, 2004, 12:48 PM
|
||||
|
||||
|
First thing i'd ask you is this:
Are any of the WMA files copy protected? and are you sure they are not? (they will not play on the 100 Series players) If you're positive they are not, then you should probably get in touch with iRiver America. If you want me to put you in touch with someone I can. PM me...
__________________
Ladies & Gentlemen, Hobos & Tramps, Buckeyed Mosquitoes & Bullegged Ants, admission is free, pay at the door, Womens meeting for Fathers only. In the night two dead boys got up to fight, back to back they faced each other, pulled the string and shot each other. The deaf police heard the noise and came and shot those two dead boys. If you believe this lie is true, ask the blind man, he saw too!
|
|
October 13th, 2004, 03:26 AM
|
|||
|
|||
|
Craig
Hi guys,
I've just had a positive outcome with returning an H120 to Amazon.co.uk. I bought it off them in April this year. For some reason the remote stopped working. I emailed Amazon and they responded within 48 hours - they wrote that usually they'd send a replacement but that they had none in stock, and that I should contact iRiver Europe for repair etc information. But they added that if I "was unsuccessful" then I should return it to them for a full refund. So I emailed iRiver Europe but they confirmed that I'd have to send it to Germany for them to look at it. So I sent it back to Amazon with the original invoice, a copy of their 'return for full refund' email, and a letter stating that I have been told that there is no UK service centre or accredited repairer so I request a refund as detailed within email. I sent it off "Special Delivery" (costing me £6.55 ) because I wanted to make sure if got there. And yesterday, a week later, I got an email back from Amazon confirming that they will refund me the purchase price (£245) PLUS the £6.55 that I spent sending it back. I just checked and the credit of £251.55 is on my credit card. So now I can buy a replacement (for around £200 or so). I thought Amazon.co.uk showed excellent customer service here. My advice to anyone who has had problems with their iRiver product purchased through Amazon is to do what I did. Obviously it's not nice being without it for some time, but I never thought for a second that the outcome would be that good. Regards, Craig Magee Kiwi in London
|
|
Linear Mode
