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Got HP120 today, plug USB and error "Hi speed device .. Got HP120 today, plug USB and error "Hi speed device ..
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  #1 (permalink)  
Old February 18th, 2004, 11:50 PM
Hoping For A Cool Title
  
Join Date: Feb 2004
Posts: 90
Got HP120 today, plug USB and error "Hi speed device ..
I'm happy and frustrated at the same time.
Been on this forum awhile reading the articles about the IHP120 and the issues and waiting for the best prices.

I finally jumped on it when the player was $300 (after rebate -from Amazon -no tax/free s/h) because even though it has 'issues', it's still the best player out there with the features I want.

After trying to break into the packaging (seems like hours), I plugged in the A/C adapter, plugged in the USB into my IBM Laptop with XP and it detected a 'Storage Device'... found the 'Toshiba hardware'... and get the error message " A HI-SPEED DEVICE IS PLUGGED INTO A NON-HI SPEED sumptn or other..CLICK HERE TO TROUBLESHOOT". Then it locks up my laptop.

I am not using any usb HUB's, IBM R31 laptop has 2 usb (v1.0 I think) ports and I am using the USB Cable from the Iriver package.
I've rebooted the laptop a few times, logged on to XP, power on the HP120, then plug in the USB cord and the same error message.

Anyone encounter this? I'll be calling the Iriver Support tomorrow --apparently they are not open 24 hours.

I have the 1.17 firmware.. (wondering if it's worth it to upgrade to 1.20 if and when I get this damn thing connected)

Thanks in Advance
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  #2 (permalink)  
Old February 19th, 2004, 12:18 AM
"2007 = 2004 + 3 years"
  
Join Date: Dec 2003
Location: Taiwan
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First off I have IBM T30 (bought in Feb '03) and was surprised to get the same message you got...found out I had USB 1.1 and not 2.0. I tried to check the R31 on their website but all it said was USB ports...normally that is a bad sign, they advertise USB 2 when they have them. So I think you really do have USB 1.1 (plus your model is older).

As for the second problem of locking up the computer, you need to make sure the player is off before you connect the USB cable.

After connection, turn player on and let Win XP find the drivers.

If it locks up again, try going to IBM website and download all the latest drivers for your R31, they may have some USB updates.

Finally if it still doesn't work, you will need to go to IBM Tech Support (email seems best).... your problem is chillingly similar to one I had with USB 2.0 PCMCIA card I tried to install...found out I had a bad controller chip on the motherboard and IBM ended up replacing the motherboard.

This isn't an iRiver issue...good luck, PM me if you need help with IBM, they really have good service once you get to the right person.
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  #3 (permalink)  
Old February 19th, 2004, 12:25 AM
Eager Mistic Beaver
  
Join Date: Dec 2003
Location: Irvine, CA
Posts: 331
ya...this means:

1. you dont have usb2.0 installed in your comp

or

2. you have usb 2.0 card installed, but not installed so your comp is not runing at usb2.0 speed

look for driver updates
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  #4 (permalink)  
Old February 19th, 2004, 02:45 AM
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This happened to me with a PC. If running XP go to control panel, click system, click device driver, click hardware.

Look at USB controler...if it says HI Speed you have 2.0....if it says anything else you have 1.0.

You will need to get a PCMCI or whahever they call those cards with a 2.0 USB port if you want to upgrade. Once the hardware is 1.0 you can not change it via drivers so like it or not you need to change hardware.

sorry

sdz
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  #5 (permalink)  
Old February 19th, 2004, 10:25 PM
Hoping For A Cool Title
  
Join Date: Feb 2004
Posts: 90
I understand I may not have a USB 2.0 device/ports...

However, it was my understanding that Iriver will work with USB 1.0 ports... Even if I don't upgrade to USB2.0, I should be able to still use it no?

I'm going to try and search the IBM website for driver downloads...

Thanks for the assist..all
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  #6 (permalink)  
Old February 19th, 2004, 10:34 PM
"2007 = 2004 + 3 years"
  
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It should absolutely work with 1.1 ports, mine works perfectly.. definitely cruise the IBM website..I saw something in there about USB drivers for your machine..

Let us know what you find...
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  #7 (permalink)  
Old February 19th, 2004, 11:41 PM
Hoping For A Cool Title
  
Join Date: Feb 2004
Posts: 88
I had the same problem and I reinstalled Windows Service Pack 1a and then installed USB2.0 drivers from VIA site and then reinstalled my computer and everything worked great !

Also, make sure your USB 2.0 jumper is enabled on motherboard and you are indeed plugging it into a usb2.0 port.

Good Luck!
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  #8 (permalink)  
Old February 20th, 2004, 12:59 AM
Hoping For A Cool Title
  
Join Date: Feb 2004
Posts: 90
Damn IBM
This is so BS>.
I downloaded latest BIOS update from the IBM Website, installed SP1 for XP, removed (and had xp autodetect) my usb root hub and USB controllers.. even tried having the Iriver plugged in before booting up (locks up and refuses to boot).

Funny thing is, I went to my girlfriends house and used her Vaio laptop.
XP (pre Sp1 I think, USB 1 same as my laptop) and I did get the error "Hi-speed device is connected to a non-hi speed hub or something like that", but I can see the device and can copy files over..

I know its supposed to work with USB1 which I have.

Guess I'll just have to purchase myself a PCMCIA Usb 2.0 freakin card!
@#$@@#$%@#%
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  #9 (permalink)  
Old February 20th, 2004, 01:10 AM
"2007 = 2004 + 3 years"
  
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Location: Taiwan
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myknyte...there is something seriously wrong here..is your R31 still in warranty? I had a very similar problem with a PCMCIA USB2.0 card and even got the BSD (first time ever with Win XP SP1)...found out I had a bad controller chip on the motherboard, IBM changed out the motherboard for me (under warranty).

The PCMCIA will work since it is a different port but there is something wrong with the USB connection..I would encourage you to get hold of IBM and see what they recommend.
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"I think about the cosmic snowball theory. A few million years from now the sun will burn out and lose its gravitational pull. The earth will turn into a giant snowball and be hurled through space. When that happens it won't matter if I get this guy out."--Bill "Spaceman" Lee, BoSox Pitcher 1969-1979
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  #10 (permalink)  
Old February 20th, 2004, 01:14 AM
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If I understand you correctly you can not get your laptop to transfer data even at 1.1 USB?

If this is the case something is incorrect. I would uninstall every trace of ihp in your laptop. reboot and do a reinstall. Something in the computer is not seeing the ihp even though the USB connection see it.

The only reason to purchhase a PCMCIA card is to transfer data faster......your laptop should support 1.1 and allow you to upload tracks.

sdz
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  #11 (permalink)  
Old February 20th, 2004, 05:22 AM
"2007 = 2004 + 3 years"
  
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mknyte...got an idea, try to hook up the ihp again but this time when the "low speed device...." message pops up, close it by clicking on the "x" in the top right corner rather than trying to correct or troubleshoot it.

I noticed that I get exactly the same message but always close the popup with the "x"...
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"I think about the cosmic snowball theory. A few million years from now the sun will burn out and lose its gravitational pull. The earth will turn into a giant snowball and be hurled through space. When that happens it won't matter if I get this guy out."--Bill "Spaceman" Lee, BoSox Pitcher 1969-1979
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  #12 (permalink)  
Old February 21st, 2004, 03:16 AM
Hoping For A Cool Title
  
Join Date: Feb 2004
Posts: 90
thanks for all the replies..
laptop's been out of warranty for awhile now...

guess only option is pcmcia card...

>>got an idea, try to hook up the ihp again but this time when the "low speed device....close it by clicking on the "x" in the top right corner rather than trying to correct or troubleshoot it.

thanks coreman.. I got this error message trying to plug in HP120 for the first time... now it doesnt even come up... just freezes
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  #13 (permalink)  
Old February 21st, 2004, 01:35 PM
Eager Mistic Beaver
  
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um guys, if you ahve a usb2.0 jack and it doesn't work as usb2.0 its not becusae of your hardware.

its windows, technically windows xp does not support usb2.0 you will have to upgrade to winxp sp1 to solve all your usb 2.0 problems.

after sp1 is installed and it still doesn't work then delete all the usb devices from your device manager and then restart and it should work, not should, WILL work if you have usb2.0 jacks.

but if you do have usb 1.0 jacks go get a pci card if you have a desktop or a pcmcia card if you ahve a laptop, they can be found for 10/20 dollars respectivly.
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  #14 (permalink)  
Old February 21st, 2004, 02:05 PM
Moderating Gasman
  
Join Date: Dec 2003
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Does the motherboard not have to support USB2.0 for it all to work??

If the throughput of the motherboard isn't USB2.0 speed then you'll never actually atain those speeds in practice.
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Old February 21st, 2004, 03:23 PM
Eager Mistic Beaver
  
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Send a message via AIM to rob13800
you will be much MUCH happier with usb 2.0 anyway...trust me
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  #16 (permalink)  
Old February 21st, 2004, 06:05 PM
Eager Mistic Beaver
  
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the motherboard? nas

as long as you have a USB 2.0 controller card in the form of either a) on chip b) on board c) on a pci expansion card or d) on a pcmcia card and you have windows xp sp1, then it will work properly.
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  #17 (permalink)  
Old February 21st, 2004, 06:34 PM
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Pyrotak is 100% correct. This was the case with my Dell PC. It was running win XP and had UBB 1.1. I stuffed in a new PCI card which cost me $10 USD and within minutes was running 2.0 USB.

Much faster data transfer and well worth the $10 bucks. A PCMCIA card may cost more than $10 but whatever the price it will still be worth the cost if you value your time.

sdz
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  #18 (permalink)  
Old February 21st, 2004, 11:08 PM
Eager Mistic Beaver
  
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yeah usb 1.0 = 13 mbps

usb 2.0 = 480mbps/8 =70mb/s
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