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Old December 25th, 2007, 09:43 PM
Newbie Floating Down The Mistic River
  
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New Clix2 won't come on
Merry Christmas everyone! I need help!
New clix 2....charged for 3 hours....nothing. Nothing happens when I push the power switch. Nothing on the screen while charging. Have hit the reset button several times. Computer is new with WMP 11 and it recognizes the device. What in the world is wrong???? Thanks...!
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Old December 25th, 2007, 10:41 PM
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'Nothing' as the display remain 'black' all the time, even if you plug it into your PC?

Now select 'hold' (lock), than hit the reset (not the mic) again. Wait for a few seconds than try turning on the power.
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Old December 26th, 2007, 06:48 AM
Newbie Floating Down The Mistic River
  
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Thank you...I tried that. Screen stays black. Did I get a defective one?
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Old December 26th, 2007, 07:04 AM
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Sounds like it. I think you need to send it back for an exchange.
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Old December 26th, 2007, 07:22 AM
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isn't there anything else I can try? Format or something? It doesn't sound like sending one back is very easy.
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Old December 26th, 2007, 08:50 AM
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If it is in deed a hardware problem, there is really nothing you can do unless you want to void your warranty and open the player (which still doesn't mean you will be able to fix it). Send it back, it is the best choice you have.
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Old December 26th, 2007, 08:51 AM
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Thank your help. I sure am disappointed. I hope it's not too difficult. Thanks again.
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