Always not connected

[lizwil98]

I have tried installing my granddaughter's iRiver. I don't know what kind it is, except it says Model iFP Series on the front. Its a triangular thing.

I have tried inserting the CD without the player plugged into the usb port. I have tried inserted the CD WITH the player plugged in and the little screen says its connected. I have uninstalled and installed the darn thing about six times. ONCE - just once - this morning I got a popup from the task bar saying it had found new hardware so I clicked on that and got the installation wizard and stuck the CD in when it asked me to - a lo and behold - it was connected.

However, by the time my granddaughter got to her computer - it was disconnected again.

I tried several more times with no success.

I had this problem with her old computer which was Windows 98 - she now has a new computer with XP Pro. It ticks me off to no end that I had to take the whole blasted computer, player, CD etc. etc. into my computer shop and pay them $30 to get this wretched thing working. It makes no sense to me that ONCE I succeeded in getting it to show connected and now I can't.

[night_mare007]

I think it's a driver problem.
when you connect the player to the computer a new popup window should apear: "new hardware found".
you should lead this "new hardware" to search the CD provided by iriver, so it can locate the driver it want ( if you check the "search removable media" option in the 2nd screen it should locate IRIVER CD automaticly ).

If the "new hardware found" popup window does not apear when connecting the player to the computer, open the device manager by right click on "My computer"->Manage. in the new window-> click on Device manager ( right panel ), and search for YELLOW label line under the "Universal serial bus controller ( assuming the player is connected through USB ). right click this Yellow marked line and choose "Update drivers". this will open the "new hardware found" screen i was talking about.

After the install was succeded, the computer should recognize the player every time you connect it.
the remaining question is, which FIRMWARE version you have? UMS or the manager version? UMS version you can open windows explorer drag-and-drop files into the player. In the Manager version you have to install the program from IRIVER CD, and must work with it: the player is only accesible from that program.

I hope this can help you...

[lizwil98]

So - should I uninstall the software and then connect the player to the USB port and after the computer detects the hardware/player - THEN put the CD in the drive and install the software?

What made me mad was that ONCE when I did that - it said "connected" but after that it always said "disconnected" and it made no sense that it was connected once and then not ever again. Mostly, if a device connects it connects all the time.

I am printing your instructions and will let you know if that works.

[night_mare007]

Originally Posted by lizwil98

So - should I uninstall the software and then connect the player to the USB port and after the computer detects the hardware/player - THEN put the CD in the drive and install the software?

The "iriver Music Manager" has nothing to do with the driver of the player.
It replaces the Windows Explorer in case the player is not UMS version.

Connect your player to the computer and turn it on.
Enter Device Manager as i said ( if no "new hardware found" window, popup with 1 min ) and install/update drivers to the Yellow labeled line under USB Controlers ( i guess it's the most bottom category in Device Manager ):
In the "Hardware Update Wizard" choose "No, not this time"->next->"install from a list or ..."->Next->"search removable media"( mark only this one )->Next , and then the wizard searches your IRIVER CD for the apropriate driver and install it ( the disk must be in the computer of course ).

oh, and don't search for sense in microsoft programs...