H10, right channel gone AWOL

[MikeHO]

I bought an H10 late 2006. Very pleased with performance, used only intermittently, then one day the right channel stopped working . Swapped to new earphones etc, no joy. However worst aspect of this problem is that I cannot find anybody to service the H10. Repeated emails to Germany got absolutely NO RESPONSE. Just automated acknowledgement next day, then nothing more. Am I stupid or what? Cannot find any contact point, phone , whatever. Anybody out there got any ideas? Pleased to see all the new iRiver gear being promoted, but what about existing users? Do we not matter? Maybe anybody considering new iRiver kit should think twice and ensure that they get some genuine guaranteed backup before they invest their hard earned money. Amazed that so many users on these forums are so laid-back about the arrogant contempt the manufacturer / distributors display towards their customers ?

[sain1957]

Hi Mike:
I posted about the same problem several days ago. One kind riverite replied and suggested that I clean out the earphone jack with compressed air. I did so and...to no avail.
I think we may be onto something here. And here's the kicker: I sunced the exact same music onto another player and...ta da...played perfectly on both channels.
I'm thinking a software issue of some kind, but I am a neophyte in this area.
Can anyone else out there help us???
sain1957

[theonlyCossar]

same here, as I posted earlier. I sent an email to the Iriver support team, and this is what they replied:

It seems that the jack needs repairing, unfortunately we don't have an out of warranty repair shop available at this time. We are hoping to have one establish in the near future. We apologize for the inconvenience.

So anyone know of a place where we can send the players for repair?

[BigRed125]

My H10 went nuts on me a and i've been going crazy tryin to figure out how to fix it. when i turn it on, the screen will have the system intialization and the clock and it stays completely frozen.

[magngineer]

For IRiver repairs, www.cherryfusion.com "claims" to do H10 repairs. I have never used them so can't give any information. Perhaps someone on the forum has some experience with them. Their web site was working last week but is not today. I don't know if it is a tempoary problem or the company has gone away.

The only other option I know of is to try to get a bad one on ebay and hope you can make one good one out of two bad one's. I am going that route with the one I have.

It would be nice if someone could come up with a schematic of the 20gb version. It would take a lot of guess work out of trying to fix one.

[craigh]

My headphone socket seems to be faulty-right channel keeps on going off (its not the headphones). Might open it up and take a look. Does anyone know if the socket is easy to replace if I got another from a broken H10?

[sain1957]

Hello Friend:
Okay, here's the strange thing: after I posted this cri de coeur a while back, I started fiddling with the level bars in the equalizer and, voila! Problem solved. I don't profess to understand the dynamics of distortion factors and such, but the channel drop-out thing ended right away.
Perhaps it's not the channel at all but the control of the equalizer?
Worth a try...

[GamerGeek]

The difficulties everyone describes seem to be one of 2 separate problems.

Every once in a while, for some unknown reason, the audio amp will cut out on one side or the other. I've discovered that cranking the volume to full usually fixes this particular problem within about 10-15 seconds.

If that doesn't do the deed, then the headphone jack is loose. If you've got any electronics or soldering background, check out the sticky at the top of the forum. If you can disassemble the unit down to this point, you can look at the underside of the audio board. One of the pins on the headphone jack needs to be re-soldered, but do ALL of them just to be sure.

[JTD121_1986]

Is there no one that could possibly do this for us? My girlfriends' H10 20GB just decided to do this headphone thing.

I can disassemble it fine, but the soldering thing is something beyond my capability.

-Josh