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  #1 (permalink)  
Old May 12th, 2006, 08:35 AM
Newbie Floating Down The Mistic River
  
Join Date: May 2006
Posts: 3
Unhappy help! please!
i have a beautiful and loved h10 20g but now i got a horrible error message (system files missing connect to recovery tool) and the player doesn't turn on. i tried to download the upgrades from iriveramerica.com but the computer doesn't recognize my player so i can't install them. does any one have any kind of advice? i'm completely lost and can't stand another day without it!
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  #2 (permalink)  
Old May 12th, 2006, 08:42 AM
Boston, wait 'till next year!
  
Join Date: Jan 2005
Location: New York City
Posts: 5,387
You need to do the UMS trick first to get your player recognized as a hard drive on your computer. After doing this then you can transfer the necessary files and perform a firmware upgrade. Remember, this will format your player so make sure you have a backup first.

Also, look at this thread:
System Recovery
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  #3 (permalink)  
Old May 12th, 2006, 09:58 AM
Im Getting Tired Of Hanging Around
  
Join Date: Mar 2005
Location: Only In Your Head
Posts: 2,784
Send a message via MSN to caramelsoul
Yep, just what MH said

And welcome to MR. You should have joined MR when you first got your player
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  #4 (permalink)  
Old May 12th, 2006, 01:12 PM
Newbie Floating Down The Mistic River
  
Join Date: May 2006
Posts: 3
well, now i know better
though i didn't really understand - what's the ums trick? what exactly should i do?
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  #5 (permalink)  
Old May 13th, 2006, 01:55 AM
Im Getting Tired Of Hanging Around
  
Join Date: Mar 2005
Location: Only In Your Head
Posts: 2,784
Send a message via MSN to caramelsoul
Read this.
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  #6 (permalink)  
Old May 13th, 2006, 06:43 AM
Newbie Floating Down The Mistic River
  
Join Date: May 2006
Posts: 3
i tried the ums trick and the computer still didn't recognize my player! it's just kinda froze, with the little usb icon on the system tray but no new hard drive..
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  #7 (permalink)  
Old May 15th, 2006, 06:13 AM
Newbie Floating Down The Mistic River
  
Join Date: Nov 2005
Posts: 10
This has happened me also twice. I sent it back to iRiver both times.

Basically your HD is not working. You need to send it back to iRiver if it's still under warranty. If not then I'm afraid it's probably no more good.

You could try and open it up and fix it yourself of course!!
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