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May 4th, 2006, 09:55 AM
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Help! My brand new H10 20GB won't SYNC!
Howdy guys ... I need some help with my H10 20GB. I just got it from woot.com and it won't work. Since I've already got an open iRiver support request I'll just copy it here. The guy is being a prick which isn't the type of service I've experienced with iRiver in the past, but I guess they've changed over there. I loved my iFP-180t, but my entire experience thus far with the H10 would have pushed me away from the company forever had I not had a positive previous experience. I think I'm going to have to just send this thing back to woot.com and be done with iRiver, but if any of y'all can help me fix this problem then PLEASE help me out:
Your Question/Problem: Email Date:04/29/2006 12:55 am Sent to:support@iriverame rica.com From:XXX@yahoo.com Subject:H10 wont sync? Howdy: I just purchased a refurbished 20GB iRiver H10. This is my second iRiver product because I loved my iFP-180t so much. Unfortunately I am having some trouble with my new H10, I can not get it to synchronize completely. I have followed the instructions in the book exactly as they are written and I can only get about 25% (One time I got to 34%) synchronized on about 3GB of MP3s. The error states, "The I/O operation has been aborted because of either a thread exit or an application request." So the first thing I did was make sure that all other applications were shut down and that my screensaver was off and my power settings were set to Always On to make sure that nothing interfered with the Snyc. When that didnt work I performed a firmware update, but I already had the current firmware, so I used the RECOVERY button to re format and reinstall everything just to be safe. But no matter what I always get that error, "The I/O operation has been aborted because of either a thread exit or an application request." Please help me get this MP3 player to work. Ive had such great success with iRiver in the past I would hate to have to return this one. Thanks in advance for all your help, Kyle -------------------------------------------------------------------------------- iriver America Response: (05/04/2006 08:02) Hello Customer, IO thread errors are usually caused by USB issues. Be certain to connect your player to a USB port on the rear of the PC mounted directly on the motherboard of the PC. Best regards, James R. -------------------------------------------------------------------------------- Your Response: (05/04/2006 08:02) Thank you for your response James, however this is a laptop that only has three USB ports on the back. I assume that all three of them are on the motherboard, and I have tried all three of them with no success. I've never had any problems with my USB ports in the past and I have an External DVD Burner that I plug into these ports with no trouble, so I know the ports are functional. Please assist me further as this is still unresolved and I'm running out of time if I am going to have to send this MP3 Player back. -------------------------------------------------------------------------------- iriver America Response: (05/04/2006 08:02) Hello Customer, Connect the player to another PC to see if you get the same issue. It may be the drivers that actually control the drivers that are causing the issue. Other items working properly in the USB ports does not necessarily mean that your H-10 will. Please test on a different PC. Best regards, James R. -------------------------------------------------------------------------------- Your Response: (05/04/2006 08:02) Thank you for your response James, unfortunately I do not have access to another PC at this time so I will be unable to perform that trouble shooting procedure. Please assist me further as this is still unresolved. -------------------------------------------------------------------------------- iriver America Response: (05/04/2006 08:02) Hello Customer, I can not assist you in troubleshooting your USB ports. If you connect the player to a different PC and do not receive the same error you will be shown that is where the issue lies. You may be able to find updated drivers for your USB ports from your laptop manufacturer. The issue lies in your USB ports and not with your player. Best regards, James R. -------------------------------------------------------------------------------- Your Response: (05/04/2006 08:02) I tested it on another PC with the same results. The problem still persists and is unresolved, please move on to the next step. -------------------------------------------------------------------------------- iriver America Response: (05/04/2006 08:31) Hello Customer, So a 2nd PC also gives you an I/O thread error? if that is the case on multiple PCs your USB cable is the issue and it needs to be replaced. Best regards, James R. -------------------------------------------------------------------------------- Your Response: (05/04/2006 08:31) OK, my address is XXXXXXXXXXXXXXXXXXXX XXXX ... when should I expect the new cable to arrive?     
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May 4th, 2006, 04:45 PM
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I used to get this problem all the time. What I found caused it was several songs in my library that were corrupt. I noticed that I was getting the exact same error you describe when it came to syncing a particular group of songs. I completely removed these from the computer, reinstalled the firmware and haven’t had the same problems since. Despite what iriver tell you, I don’t think it’s got anything to do with the USB cable or port. I've got 2 cables and both give exactly the same error.
Have you tried to determine whether or not the syncing stops when trying to sync particular songs? If so, remove them from your library and try again.
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May 5th, 2006, 12:04 AM
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In all honesty I would have walked you through the same steps they did. What the IO thread error means in human terms:
The PC never got an acknowledgement from the device that a transfer was completed (transfer meaning data chunk, not a full song). Consequently in an effort to recover the PC sent a cancel request - hence the IO aborted. No really, I said human terms: Darn near anything went wrong. The device couldn't handle what you were sending it. The USB chipset can't handle the throughput. The cable is bad. You have too many other USB devices connected at the same time. The USB stack has a problem. The driver stack above USB has a problem. The storage on the device is failing. It isn't a full moon yet... In short, it is a very specific error and from it you can tell exactly why the transfer failed. Unfortunatly the cause of that failure is much more difficult to pinpoint.
__________________
---------------------------------------------- Having connection problems? Click here. Don't like WMP? WinAmp MMJB Yahoo! Real Napster J. River MediaMonkey all work with MTP devices. Think apple's iPoo doesn't stink? Check their forums.
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May 5th, 2006, 03:59 AM
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It was my understanding that the 20GB H10 could not function as a UMS and so I can't drag and drop to it?
I don't have anything plugged in to any USB port at all when SYNCing (my laptop only has 3 ports on the back) The SYNCing stops randomly, I wondered if it might be the file, but each time it stops on a different file at a different percentage. I never thought the issue lies with my PC as that has been working flawlessly since day one and I use the USB to burn LightScribe DVDs on my external drive with no problems. I seriously think something is fubared in this player. Unfortunately WOOT.com doesn't have anymore. I hate to say it but I think this device might be going back to WOOT.com
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May 5th, 2006, 04:11 AM
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well, im not sure about the 20gig, but my MTP 6gb allows draggin n droppin, without having to update database with easyh10. maybe you should try putting into UMS mode, transfering songs, then updating with easyh10?
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May 5th, 2006, 12:33 PM
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If you use the shell extension without putting the device in emergency connect mode you will not need to create the database manually (easyH10). If you do put the device in emergency connect mode (UMS) you will need to create the database manually either by using the rebuild database feature on the device or by using a program (easyH10).
Quote:
Considering this is a laptop, there is a very good chance that the player had a spike in power requirements and your PC simply can't supply it. One thing to make sure of is that you are operating on AC rather than battery. It is probably worth trying a powered USB hub to offload the power drain, if that doesn't work you can decide if UMS is sufficient for you (note that you will not be able to use DRM content if you go this way) or if you should just return it and go with a different DAP. As I mentioned this error message can point to a number of problems. I am taking a guess at what your's is based off from your description and what I know many others have seen.
__________________
---------------------------------------------- Having connection problems? Click here. Don't like WMP? WinAmp MMJB Yahoo! Real Napster J. River MediaMonkey all work with MTP devices. Think apple's iPoo doesn't stink? Check their forums.
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May 5th, 2006, 01:14 PM
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Use drag 'n' drop! It works fine with an H10 20gb on Windoze XP and takes a fraction of the time syncing with WMP or anything else takes. Just connect your H10 to USB then find it in 'My Computer'. Do loading in small chunks, a couple of albums at a time.
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May 5th, 2006, 01:34 PM
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OK, I'm sorry, but that's just too much @#$% rigging for me. If I have to go thru all that bullcrap everytime I want to use this thing then I'm just going to take it back.
That's a poorly engineered device IMO. You should just be able to plug it in, follow directions and it works. I've had a polar opposite experience with this H10 than what I had with my iFP-180T
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May 19th, 2006, 01:27 PM
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Quote:
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May 19th, 2006, 01:59 PM
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You can only transfer portected content while you are in MTP mode.
__________________
---------------------------------------------- Having connection problems? Click here. Don't like WMP? WinAmp MMJB Yahoo! Real Napster J. River MediaMonkey all work with MTP devices. Think apple's iPoo doesn't stink? Check their forums.
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May 19th, 2006, 03:27 PM
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May 19th, 2006, 04:36 PM
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Are you sure the files played after doing this? You could transfer the file, but the device wouldn't have the license to play it (that is unless you transfered the file in MTP mode at one point and the device has cached the license).
__________________
---------------------------------------------- Having connection problems? Click here. Don't like WMP? WinAmp MMJB Yahoo! Real Napster J. River MediaMonkey all work with MTP devices. Think apple's iPoo doesn't stink? Check their forums.
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May 19th, 2006, 05:42 PM
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Quote:
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May 20th, 2006, 03:31 PM
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Media Transfer Protocol - default way for players in the US and some countries in Europe to connect with PCs. windows XP ONLY and it was created by Microsoft for DRM usage.
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May 20th, 2006, 10:15 PM
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May 20th, 2006, 11:01 PM
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On the H10, MTP mode is definatly slower then UMS mode. This is especially true the closer the player gets to capacity. I can give you all of the technical reasons if you want, but they won't change the reality.
 I forget the bitrates that I measured but it is just about 2X if I remember right.The difference without going into detail: MTP transfers all metadata at the same time it transfers the song. UMS only transfers the binary and then some other program needs to fix up the device's database with the metadata.
__________________
---------------------------------------------- Having connection problems? Click here. Don't like WMP? WinAmp MMJB Yahoo! Real Napster J. River MediaMonkey all work with MTP devices. Think apple's iPoo doesn't stink? Check their forums.
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May 22nd, 2006, 02:22 PM
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Quote:
...so please ... pretend I'm stupid and I don't know what I'm doing |
, it is way easier, and maybe you wont get the same problem, as it might be wmp being stoopid
