I can't seem to make my h10 connect...

[Steff]

I'm lost...I just purchased a h10 5gb, and i've done all the installation properly, done the update, uninstalled it, reinstalled it and everything....my computer detects it(I plug it in and it says new hardware device detected), but windows media player doesn't detect it at all...talked to someone at the support line, and they figured it may have been defective, so i exchanged it, and it's the same problem. I've downloaded media player updates and have the windows service packs...still, nothing.

Any suggestions?

[pachinkoman]

have you tried dropping and dragging files instead of using wmp?
also what type of processor do you use?

...oh and welcome to mr...

[Steff]

no, i haven't tried that...where do I drag and drop them? it doesn't show up in 'My computer'...but it shows up under the device manager

I have an AMD Athalon 3300 processor

[pachinkoman]

unfortunately there have been lots of reported problems w/compatability w/certain amd processors.

when it shows up in device manager can you dbl click it to open up any folders?

[Steff]

I can open up the properties and it says this device is working properly...i've done everything i can think of...i'm so lost

[pachinkoman]

do you happen to have a pentium computer you can try it on?

if so and it works there, at least you would know that it's probably an amd issue....

[Steff]

nope...i haven't really got access to any other computer

[KendallJ]

Steff, I have this exact same problem on my Dell 8100. I've tried everything I've found on this board so far, but no luck. I also called iRiver support and they took me through a few things, but it didn't change the situation. They know there is compatibility problems with select computers, and are investigating, but don't have a solution yet.

I tried the iriver on another computer and it worked fine, so it is definitely something on my computer.

The player will work fine on the Dell in UMS mode (search for the "UMS trick" and you'll see how to put it into that mode). However, I haven't gotten the player to play any of my music that I purchased online and which requires licenses.

The mode the player normally uses is called MTP, and it is new. I know there are firmware updates for the 5 Gb, but don't know if they will fix this problem. You might try a firmware upgrade.

[lalagimp]

I'm going to dull this down to the smallest baby step.
Did you hit SYNC on WMP?
*don't hit me!*
Serious question.

I've had my player for 6 months and didn't even attempt the Windows Media Player until this one.

[banjo]

Hello, got the same problem here on my computer.

Any ideas about fixing it, or should I simpky return the device?

[kenny0]

hey dude, I think it is a software issue. I have the 20GB, and it used to work just fine with Yahoo Music Engine (DRM crap) in MTP mode. But I ended up formatting it and reinstalling the sytem files, and now it only shows up in UMS mode, which doesn't help for your DRM needs. I'm going to try removing WMP10 and reinstalling, maybe uninstalling the device in the device manager.

[caramelsoul]

Alot of people dont like having to sync with WMP so they do the UMS trick and use EasyH10. If you are using it in UMS mode you will not be able to play your lisenced DRM music though. There is a way around that as well, but i dont use it as i rip my music from original source, i have never downloaded music online.

[lafjax]

I had same problem with my H10-20Gb, even after installing WMP-10 and checking everything else. I found this on MS site:
http://download.microsoft.com/downlo...ormat95sdk.exe
I downloaded it and installed it, vola H10 was there.
It has to do with MTP Device recognition. The H10 is a Media Transfer Protocol device. The 95 does not refer to Win95. It's for XP.
Worked for me....I recommend a system restore point be set before installing...

[tabasko]

I have AMD, and it connects just fine, on my 1st try.

And I use wmp to sync with the player

[KendallJ]

Originally Posted by lafjax

I had same problem with my H10-20Gb, even after installing WMP-10 and checking everything else. I found this on MS site:
http://download.microsoft.com/downlo...ormat95sdk.exe
I downloaded it and installed it, vola H10 was there.
It has to do with MTP Device recognition. The H10 is a Media Transfer Protocol device. The 95 does not refer to Win95. It's for XP.
Worked for me....I recommend a system restore point be set before installing...

Dude, I am very interested to see if this will fix my problem, but no documentation about this download, and it is 70MB. can you point me to something I can read before I work with it? Loathe to screw up my PC.

[KendallJ]

Originally Posted by lafjax

I had same problem with my H10-20Gb, even after installing WMP-10 and checking everything else. I found this on MS site:
http://download.microsoft.com/downlo...ormat95sdk.exe
I downloaded it and installed it, vola H10 was there.
It has to do with MTP Device recognition. The H10 is a Media Transfer Protocol device. The 95 does not refer to Win95. It's for XP.
Worked for me....I recommend a system restore point be set before installing...

I tried this and no dice. My player is still not recognized in WMP10. Anything else you did to make this happen?

[caramelsoul]

Why dont you try using EasyH10?

[KendallJ]

Originally Posted by caramelsoul

Why dont you try using EasyH10?

I do right now, but can't play any of my DRM purchased music on the H10. Soooo, if I could get the MTP mode recognized, I could do that.