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I struggled with this one for a while. The error occurs when syncing to your iRiver using Windows Media Player. It can be quite annoying if you're trying to use a service like Napster. Here's a troubleshooting guide to help kill the error, compiled from iRiver support FAQs and mcse.ms. It's crossposted to the H3xx forums because it applies to those devices too.
Step 0: Verify that you're plugging the USB cable into the Media port on the device, that the device is turned on, and that it says "Media connected" on the screen. Step 1: Are any Windows service packs installed? Click Start -> Settings -> Control Panel -> System. If you do not see "Service Pack 1" or "Service Pack 2" below the version number of windows, you need to install a service pack. Install it and try again. Step 2: Is the device recognized by windows? With the device plugged in and turned on, click Start -> Settings -> Control Panel -> System. Select the Hardware tab and then click Device Manager. Scroll down and look for a "Windows Portable Devices" tree. Expand it. Is "H300 Series" or "H10 Series" present? If not, or if the Windows Portable Devices tree is not there, reinstall the device drivers. If there is an unknown device under the System menu, double click it and autofind drivers online. Step 3: If the device is recognized by windows, is it recognized as a MTP device? Go into Control Panel -> Portable Media Devices. Does either "H300 Series" or "H10 Series" show up? If it does, consult WMP support. If it does not, proceed to step 4. Step 4: Is the umwpf service running? Try Start -> Run. Input "cmd" and press OK. Type "sc start umwdf" and press enter. If you get a failed message because the service is already running, or if it still doesn't work now that the service is running, proceed to step 5. Step 5: Restart the umwdf service. In the console type "sc stop umwdf" and then "sc start umwdf". If it still does not work, proceed to step 6. Step 6: We're going to have to edit the registry here. If you've never edited the registry before, look to Microsoft for instructions on how to back up the registry. Quote:
Relevant links: MCSE.MS forum post #1 MCSE.MS forum post #2 |
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Finally! you are my hero - Step 6 made WMP recognize my player after three days of fighting with this thing
i hope you don't mind - pm me if you do - but i think i'll post those instructions in another thread i've been asking in as well. i'll give you proper citation, of course |
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The device still doesnt work. Nothing has changed
But I am hesitating about two things : - What does the "Media Port mean" (regarding step0). There is only one port on the device, below, isnt it ? - For the step 6, I dont know if I log in as an administrator. This is my computer, and when I shut it on, there is no personnal or administrator count. It starts at once Thanks for you help |
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Help!!!!!!!!!!!!!!!! !!!!!
I’ve tried all these steps no change. UK. 6GB H10. MPM with WMP 10 The player is recognised by windows and appears in the device manager but does not appear any where else (My computer, Disk management etc) I’ve had the radio/door wedge for three weeks now and think this could be the catalyst to an impending break down. I’ve asked Alice on Iriver.com (want to cave her head in with a bat), sent numerous emails to the useless Iriver customer service reps (should be tarred feathered then de-bowled in a city centre square for public amusement), tried all the FAQ’s, registry changes and different ports. The returns policy of the retailers I bought it from only applies to faulty products and as this works on every PC, except the only one I need it to work with, mine (hey maybe I should buy a new PC The next time I post, It will be from a padded cell of the local nut house, where I will be bouncing my head off the wall until it cracks and then I’ll bounce it some more. |