T30 Connection problems

[levesquepr]

I have an iriver T-30. I've had is for several months and it's been working fine, until now. I neede to download some music to it. When I connect to my computer, it shows USB connect on the player; it shows up under My Computer. The Device Manager shows it to be connected properly. When I open it under My Computer, it shows "FAT 16 System". I never saw that before. When I click on that, it takes minutes to open, and only shows my "voice" folder. When I disconnect from the computer, the iriver is frozen and I have to take out the battery to unfreeze it. The MUsic folder is gone. See below.

I went to the iriver site to update my firmware. That didn't work, so I chose the option to re-format and upfdate. It appeared to reformat- said I would lose my music and I did, but firmware wasn't updated. Went throught the process again, this time I selected firmware update, and it appeared to complete, but when I checked, it was still the old version of firmware.

I have windows XP, WMP 11

Has anyone seen this kind of problem before?

[Ted Yo!]

You need to use WMP10 to update the firmware. The older firmware versions do not work with WMP11 - even to update the firmware. Once you have updated it you can go back WMP11.