Frozen

[qvv3r7y890]

my pimp-140 wont go past the loading screen no matter what i do i can talk to it scream at it pet it charge it connect it to my computer leave it on for days and nothing, can anyone please help?

p.s. if there is any solution that would allow me to keep my stuff that would be great.

btw i have the pimp partitioned with a ntfs partition and the normal fat partition i believe it was i hope that wasnt what caused it =/ (somehow it probably did)

[wolfport2001]

When you connect it to your computer, can you browse through the harddrive at all ? If so, save your iRiversys folder, save your files, format the entire harddrive using FAT32 and try again.

If your computer does not recognize the drive at all it might be a drive problem which iRiver can fix through the warranty service.

[sappha58]

Uh, yeah - the PMP is supposed to be a fat (or, vfat) partition, no ntfs allowed.

[qvv3r7y890]

no i know it is only supposed to be fat but i have afat partition that has all the iriver files and music onit and then i have a seperate partition that i used for storing files, and no i cannot browse through the hard drive at all when i connect it

[wolfport2001]

Sounds like a faulty drive to me but, if you get at least a "Mass Storage Device has been found.." or something similar, try using Partition Magic to repartition the entire hard drive, close the player, open it again, and copy the iRiversys folder to it and restart your player.

If the drive is undetectable then you might want to contact iRiver's customer support to set you up an RMA.