Need Help for a Better Business Bureau complaint

[Okii_Eddo]

Hey, all. Bear with me here, I'm a long time lurker, first time poster here on the Mistic River.

I've been an Iriver fan for around 4 years now--I started with a lowly 128 meg flash player, graduated to the iHP-120 (the best MP3 I've ever used, btw) and I just picked up a PMP-140 on ebay--only because I finaly needed more space, and the headphone jack on my last player got loose, and I can't seem to find anything to remove those darn screws to re-solder it.

But, I digress.

I was almost immediately dissappointed in the 1.25US firmware that shipped with the PMP. I went to Iriver to find the newest firmware, only to find a message that I don't need it, "all players are shipping with the newest firmware". Wonderful.

So, after searching for around an hour, I come across the Korean 2.04 firmware (which they no longer host on their site--big thanks to you, Shamrockman, for hosting it). Got it installed fine, audio no longer glitches...but it looks like the player still won't play ogg vorbis audio or radio record--two features which I'm almost positive were advertised when the player was released, but have discreetly been removed from their site.

Why should I have to weed through the Korean site to update my American player? Why doesn't this play ogg, when all their other players do? WHY CAN'T I RECORD FROM FM RADIO, WHEN IT'S PLAINLY A FEATURE LISTED, WITH INSTRUCTIONS, IN THE MANUAL THE PLAYER SHIPPED WITH?
(I could make a fuss about the lack of games which were also advertised, but it really doesn't bother me much as I don't know I'd use it. I know a lot of people were hot about this, too.)

Quite frankly, this is ridiculous. And I feel like doing something about it.

I would appreciate it if someone could provide me some of the earlier promotional material for the PMP series that lists these sorely missing features, as I would like to make a BBB report for false advertising. And kind of info--print, website, whatever--is much appreciated. I love Iriver, and it's really sad that they've pretty much abandoned the userbase that made them popular--that is, the buyers of their original hardware (which, coincidentally, they no longer sell.)

If anyone can help me out or cares to throw in their two cents, please do.

[pachinkoman]

Welcome to MR (as a member), good luck in your quest. I hope you can get your problems w/the player ironed out.

[UaDogga]

to make a long story short. the pmp does not do what it said it would do.

there is a petition for pmp games as well.

[Febs]

In addition to filing a BBB complaint, you might want to check to see if your state has adopted the Unfair Trade Practices and Consumer Protection Act, and if your state's attorney general has a way to report violations of that act.