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Any experience with iRiver exchanges? Any experience with iRiver exchanges?
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  #1 (permalink)  
Old April 19th, 2006, 12:32 PM
Newbie Floating Down The Mistic River
  
Join Date: Apr 2006
Posts: 7
Question Any experience with iRiver exchanges?
I was having some trouble with my PMP 120 player with shuffle and LCD screen not turning off well. So I contacted IRiver and they have issued an RMA. It also says "Allow up to three weeks for your RMA to be returned at the address below. Should you have further questions, feel free to contact us."

Do they exchange for a new/used or an refurbished device? Or do they try to fix the one I sent and re-send it? Does it really take 3 weeks? What's your overall satisfaction with the service?

Thanks
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  #2 (permalink)  
Old April 20th, 2006, 01:47 AM
Mistical Abstract
  
Join Date: Dec 2005
Posts: 705
some people here have had very bad experiences with rma. one example would be one of out main members astec. he left because one of his reasons was they took ages to fix his pmp and it still didn't work!!
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  #3 (permalink)  
Old April 20th, 2006, 02:02 AM
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iMG
  
Join Date: Nov 2005
Location: Darwin, Australia
Posts: 2,282
i recently sent in my h10 to get fixed with an rma, i live in australia, and i had to send it to america because it was purchased there. they fixed in about 1 1/2 week, and sent it express/next day delivery, which i got. so an in all, i was without my h10 for the duration of two weeks . i was quite impressed. but they sent me the same one, but it was fixed. i was kinda hopind it would be a enw one
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  #4 (permalink)  
Old April 20th, 2006, 02:24 AM
Are Coming, The Saints Are Coming
  
Join Date: Feb 2005
Location: Melbourne Australia
Posts: 1,848
Quote:
Originally Posted by UaDogga
some people here have had very bad experiences with rma. one example would be one of out main members astec. he left because one of his reasons was they took ages to fix his pmp and it still didn't work!!
Astec didnt leave because of this, the subscribers are rewarded with a competition now and again and the prizes are new iriver products.
He feels he won the last comp and spat the dummy when he wasnt given the prize (long story) and has gone because of this.

Note it only costs US$12.00 per year to be a subscriber so its worth it in supporting the site and being eligable for competitions.
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Old April 20th, 2006, 02:24 AM
Mistical Abstract
  
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Posts: 705
yeah some people have good and some people have bad experiences. its a bit of a gamble.

by the way, what was astec meant to win??
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  #6 (permalink)  
Old April 20th, 2006, 08:37 AM
Newbie Floating Down The Mistic River
  
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Location: The place where the rush is pure
Posts: 27
i sent my h10 back, and it came in about a week and a half, they seemed to b pretty helpful, but some of them still piss me off
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  #7 (permalink)  
Old April 20th, 2006, 03:10 PM
Newbie Floating Down The Mistic River
  
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Thanks
Thanks for your feedback. Was very helpful.
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Old April 21st, 2006, 01:02 AM
Mistical Abstract
  
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so are you going to send it?
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Old April 21st, 2006, 07:42 PM
Newbie Floating Down The Mistic River
  
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Posts: 13
I had no problems with my RMA. They told me to ship it back w/ out any original accessories and the RMA # on the label. Their e-mail said to expect it to take 3 to 4 weeks to return. I got a new one back 4 days after I sent it. Brand new in box with all the accessories. And since I wasn't supposed to ship my accessories back I have two of everything. It worked out fine for me.
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Old April 23rd, 2006, 12:05 AM
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wow thats awesome. you must have been pretty lucky!
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Old April 24th, 2006, 09:52 AM
Newbie Floating Down The Mistic River
  
Join Date: Apr 2006
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>> "so are you going to send it?"
>> "so are you going to send it?"
Yes .. this week. And I hope they dont attempt on fixing the one I currently have and resend that one as I also hear some scratchy HDD sounds.

- Malhar
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