[Grit Jones]

A partner suffered a similar fate with emilyandlilly. There was nothing he could do to stop a Nuvi from being shipped to a summer home where it was left in the snow and rain. After paying someone to search for it and ship it on to him it finally arrived almost two weeks later (I paid for expedited shipping and had him order it because I dont have a Paypal or eBay account) and was soaked. I am presently trying to dry the unit out and hope that it will turn on when it drys out. EBay can and should do something about these unethical people. My partner has a hundred percent feedback and has never had this much problem with a transaction. These people wont communicate. I saw somewhere that there was a class action lawsuit being prepared. Has anyone knowledge of that? I would like to help put them out of business.






QUOTE=Stillwater_Mom ;444229]I agree that this "power seller" is the most inept, bogus and dishonest seller that I have ever come across in my 3+ years as an Ebay buyer.

I recently bid and won an auction for a DVD/VCR recorder from them (they had numerous refurbished ones for auction).

When I sent my money order into them, I wrote the correct address on it. When I emailed them to let them know I was sending the money the next day, I put the correct address on the email. I had won another auction and when I received the shipping notice from that seller, I noticed that it had my old address on it and then realized that I had not updated my Ebay profile to reflect my new address and city.

It was a full 3 days before this seller (emilyandlily) were due to ship out my item and I tried to contact them regarding the incorrect address on my Ebay account to make corrections. I emailed them through the Ebay site, through my own computer and called them to alert them to the error. Yet I still received the shipping notice with my old address on it.

It was at this time that when I called and finally got a live person to speak with that I was able to resolve the issue. However by this time, after receiving numerous 'auto responses' and lack of attention to detail (I won the item on 4-12-02, marked it as 'payment sent' on 4-18-06 and they have still not made the change on their end that they have received the payment! Hows that for keeping up with paperwork?) that made me decide to place a negative rating on my transaction.

They did not want to address my prior concerns yet it only took them less than 1 hour to call me personally in regards to their negative feedback that I left. I spoke with a young Asian man who offered to refund my shipping costs to withdraw my negative comment, which I refused to do. I stated to him that I would be most happy to be refunded my shipping, but that was not going to change my opinion regarding their company one bit and I would not withdraw my rating. He tried to explain to me that my comment would remain and be viewable (Like I was so stupid that I didn't know this?) the numbers would simply not reflect the negative comment. THIS IS HOW THEY KEEP THEIR NUMBERS SO HIGH, NOT WITH SATISFIED BUYERS! Sorry for the caps.

He refunded my money then continued to badger me to withdraw my comment. When he realized that I was not going to, he transferred me over to a young woman, perhaps because he felt that there was some type of language barrier.

She also continued to badger me about withdrawing it, and again I refused. I was getting really tired of being pressured in this manner and eventually I did withdraw it after I was also promised a further refund of $22 to make my total refund $50 and overnight shipping.

The first refund of my shipping costs went through fine to my Paypal account, even though I did not pay for the item through Paypal. The second went through, however immediately after it was refunded, this company opened up a dispute on it. I eventually had to REFUND BACK MY OWN REFUND! Additionally, I did not receive overnight shipping on this item, it came 4 days later as standard ground shipping.

So, bottom line with this seller is this. They promise you one thing after pressuring you, the fail to live up to their promises. When you try to resolve the issue, they ignore you, lie to you, and say there is nothing they can do.

I have reported them to Ebay and asked that my negative rating be added back, but it cannot be. Ebay also says that there is nothing they can do about this.

I have demanded a full refund as a 'good faith' gesture to make up for all the long distance phone calls I have had to make, my time and frustration with their dishonesty and the time I have had to spend trying to get a resolution to this.

Is this common with them? Who knows, but it was a nightmare for me. I truly feel that the only way they can keep their percentage up is by what they did with me.[/quote]