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Sansa E250 Died BUT
I am real impressed with Sansa Customer Service. I was in Bora Bora over Christmas and my E250 got REALLY, REALLY hot during a recharge cycle and then woudn't turn on.
As luck would have it (and because this was a vacation so I had room) I had my H120 with me so I could still listen to tunes while out on the beach, watching the clouds pass by...what an absolutely beautiful place...
When I got back to Taiwan, I sent a message to Sansa through their website and let them know that I bought it in Taiwan. Over a few messages, they suggested several fixes which I tried to no avail. Then without asking, I received RMA in my inbox, along with a note that they will cover up to $15 in foreign postage.
I can't begin to tell you how nice it was to deal with Sansa on this problem...they responded within a day to each message, were very helpful all the way, and then are willing to pay $15 to mail a $70 player! I'm not going to ask for the postage...I'll just be real happy to get a replacement player...
In the meantime, I confiscated my son's player for my personal use... and he is using an old Zen Neeon player...he likes the lights!!
Can't say enough good things about dealing with Sansa...
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"I think about the cosmic snowball theory. A few million years from now the sun will burn out and lose its gravitational pull. The earth will turn into a giant snowball and be hurled through space. When that happens it won't matter if I get this guy out."--Bill "Spaceman" Lee, BoSox Pitcher 1969-1979
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