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Try backup everything and do a initialization in iriver plus 2/3 and see if anything happens. You need to backup themes, music, pictures, games, video and recordings. I don't think theres anything more you have to backup. If so, feel free to say it so he won't loose some content. And of course you move other files you have (if you store other files on your E10)
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Will buy a iPhone next month... NOT. Will probably buy a Nokia E90
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