[jeff]

Originally Posted by andrewmel

I remember a person who was straight up with iRiver, or so they reported here. They told the rep they dropped their player and it stopped. The rep told them to send it back, which they did, and it was replaced, free of charge, with all new accessories.

Misrepresenting the situation is not only illegal, but, with iRiver, seems unnecessary.

a

I've yet to see iriver or any other company replace an item that was broken by the user without some sort of "complete care" coverage, etc...

If you call up iriver and say "I dropped my player from 3 feet onto concrete and now it does not work" I highly doubt they will say "ship it back to us and we'll replace it" At the iriver store we surely will not. Misuse and mishandling by the user is not a covered warranty issue. This will apply with other companies as well.

I highly doubt that the user you're referring to posed the situation in that manner and honestly.

If anyone wants to try it, i'll sponsor half the cost. We can try it with an Apple iPod or a Creative product. The rules are plain though, it must be represented factually. Customer support must be called and told the player was dropped by the user and now does not function. No variations, bending of the truth, gilding the lilly, etc...