That would make sense, but it didn't sound that way. "Exchange for a similar item" is apparently what applies. They initially said I had to trade it for another 20gb DAP until I pitched a diplomatically toned fit..and after I pointed out they don't even make a 20gb DAP carried by BB....
Lossless isn't
really a big deal as transparency for me happens with 160-192 kps mp3 files, soooooo..... But the fact it's
there is nice, in case I change me mind....
Also, I've had two issues w/ the Sansa: two malfunctions requiring FW updates to solve, and; the GUI is very basic and even a bit clumsy. I mean, it does the job, but lacks fluidity. Then again, I have very little experience w/ the 'pod GUI.