All right - I really should have had my head examined for dealing with emilyandlily again... The long and the short of it is that I sent my h320 back to them for repair, and they said that a replacement was available and would be sent out to me ASAP.
HA! Again - HA!
4 days after the UPS return date passed (I was tracking the progress as UPS generates a ticket for you automatically) I contacted emilyandlily by phone and asked the inevitable "What the FRAK is going on? Where is my h320?"
I was told that there had been an accident in the warehouse and my replacement was damaged. Several other units destroyed as well. The only recourse was an ebay buyer's refund - so I told them to process it and give me back my money. The people I spoke with were very polite, very friendly and very insistent on not replacing the item. So I did get my refund in less than 12 hours from my last phone conversation - but no DAP.
Searching ebay, I found a private seller offering a tested h320, under 6 mos old, in original box, with an extra docking cradle and lcd remote for just $20 more than what I paid for from emilyandlily. Won the auction, had the item shipped to me in 3 days, and it came yesterday. It has a small scratch on one corner where the flip cover case doesn't cover the bottom corners, but other than that small cosmetic issue - it is GREAT!!
I have over 1500 files on it now, a mix of .wma and .mp3 and it rocks. The only real issue is that I have to upgrade the firmware to 1.04 US (currently 1.02 US).
Would I say that emilyandlily had pleasant customer service representatives - yes, without hesitation.
Would I ever buy from them again? I am awaiting the weather reports from Tarteus, Gehenna and Hades to see if the hard freeze warnings are being issued.
