Nothing against creative, but their forums are pretty terrible. You'll have a better time at the forums at
www.anythingbutipod.com
You do need to have WMP10 or 11 installed, or you should install creative media explorer from the disc. You also should have windows xp with service pack 2. Now if you ever get it connected, you should go to creative's site and grab the newest firmware. That way it just be opened in explorer for drag and drop.