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To follow up on my last post -
I bit the bullet and took great faith in the old adage "lightning doesn't strike twice". I sent my i-Pod killer back to emilyandlily for a replacement. I am taking them on their word that they will replace the unit with a factory refurbished h320 and they are agreeing to test it to my specs before they deliver it.
All in all, I've had several e-mails back and forth to them...the person replying seems to have had English as a third language. Phone calls however have been to very pleasant people - attentive, and of late, knowledgeable about the products they are (re)selling. I was told today (2/12) that they should have my new(er) h320 from iRiver ready to be shipped to me by the end of the week.
After reading the boards, I have quite honestly been worried about emilyandlily. However, I am pleased with the customer service so far.
I'll let everyone know what happens when the item is shipped and after it is received!
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