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Greetings everyone...
I too made the mistake of buying from emilyandlily. My wife purchased an iRiver h320, refurbished to new in box with warranty, manual, yada yada yada...
The item came just before Christmas, without the original box, but a brown cardboard job with bubble wrapping around the player. There was no manual or warranty card, and the installation cd was broken and scratched.
The item itself looked clean, no marks, no scratches - a USBTOGO mini USB -'A' cable came with it....strange, but I guess mistakes come in sending some things refurbished. I even smelled the ports - just like the link said, it was clean, sweet, faintly orange scent. But the issue was that it didn't come in a box, no warranty card, broken cd.
I emailed them and called them during the holidays - it took a week to get a response. I hadn't filled up more than a few dozen files onto the unit until I could get the manual and really figure out how to operate this beautiful piece of machine.
When I got a response, the woman who spoke with me was pleasant, knowledgeable and able to help me immediately. Four days later I had my manual and install CD, but no warranty card.
I began to fill my unit up and there it hit me...I started getting a cyclic redundancy check error. I searched on the misticriver boards for similar stories and looked for fixes...followed the examples - and there it was - a bad hard drive. No two ways around it...I could get no more than 1 meg of data on my pretty, much sought after, dreamed of mp3 ipodkiller.
I contacted emilyandlily immediately and left emails as well as phone messages. They responded VERY fast to the email I left them through ebay.
I called an got a nice lady on the phone who didn't have a clue about players and products - but she apparently could ask her tech support from the office. They sent back an email detailing the same fix attempt I found here on misticriver. Word for word same - so someone owes someone a copyright fee.
I called them back - took two times to get a real person, and lo and behold - I got the same nice lady. She them put me on hold to speak with her Return Department, and they offered me a full buyers refund. My question to them was - what about this warranty that you have listed on the e-bay website? "We are just offering refunds as there have been nothing but issues with this particular unit." "But" I said, "I want the unit, and I want you to fix it for me - as per your warranty..." "Well" the nice lady replied, "Just th is one time - we'll do a return and replace it with a newly refurbished unit from iRiver".
I asked her if it would be in the box, with the warranty and manual, and be a US version, flashed to 1.o4 - she said yes, as they get them from iRiver.
So here is my sad but true tale of woe. I am trying to decide what to do now that I have read this thread. I need a little guidance and mental assistance MisticRiverites...sh ould I trust them, take the chance on getting another broken model, or take the refund and hope to find another h320?
Thoughts - please?
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