The store name is AV Sense, and I contacted them through email (support@avsenseinc. com) and not phone.
I will try to call iRiver now and see what happens.
EDIT: I emailed iRiver instead, can't reach them by phone...
And the company I got it from does the repair services offered in the store here:
http://store.misticriver.net/index.p...products_id=27
Why wouldn't they give me a RMA number? :/