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I'm a newbie at returning merchandise, so please bear with me.
I'm having trouble with the screen on my clix so I emailed the store I got it from. This was their response:
Hi, sorry about it. Send only MP3 (keep other accessories) to the following address with copy of this email and receipt of postage for return. Please ship by USPS 1st class mail. As soon as we receive it, we will fix it and send you back and refund the postage.
On the warranty statement I got with my clix, it says the company will issue a Return Merchandise Authorization (RMA) number. Can someone explain this to me? Was I supposed to get this number in this email?
And also I live in Canada - so how can I ship using USPS? Will I still get the refund of the postage if I use a Canadian postal service?
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