Hey Phil, welcome to Misticriver
You could try updating the BIOS
This can be done by visiting the PC manufacturers site. For Dell PC's visit this link
http://support.dell.com/support/down...=19&l=en&s=dhs
I had the same probelm when I first got my player. The PC recognised it was plugged in, but it coudn't access it, and WMP didn't recognise it as a Sync device. Although my problem led to the dreaded Blue screen of death after plugging and unplugging so many times. Installing and uninstalling drivers aswell.
After updating the BIOS, it was as if I had a new PC, it recognised the player, and WMP gave me a nice popup welcome screen with the players' image
Hope this helps...
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