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Pushing the reset button (unless it is broken) will always work, because it momentarially physically breaks the connection between the battery and the player.
When I say the reset button, I mean the little hole thing that you push with a pin, etc.
EDIT: I think its on the bottom by the USB port. Push it in until you feel a tiny click (sometimes you have to push it in a lot more than you think, but not too much or you can break the button).
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