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In the interests of balance I though I should share my own experience of emilyandlily - I have posted in the other thread already on this issue.
A few weeks ago I decided to buy my first mp3 player. I did a bit of research and decided that a H120 would fit my requirements. Tracking one down was an issue and I then happened upon emilyandlily on ebay. At this point I did not know about misticriver so was not aware of the various threads in here about their service.
I placed a bid and won an H120 with remote. The ebay listing said the item was in the UK, and was new. It took about a week to clear the Penpal transaction, and while this was happening I found misticriver and started reading all the bad press. I started to feel pretty nervous about the transaction given what other posters were saying about the experiences.
Paypal issue was resolved on 30th June and I got a meesage to say the item was dispatched on 3rd July. My H120 arrived on the 5th, was posted in the UK, and does appear to be brand new with original packaging etc. So far I have had a week of trouble free use and my experience of emilyandlily was very good. They are a big sellar and you don't get a personal feel to the transaction, but I don't think you can expect that from a seller with over 100k sales.
They do seem keen to protect their positive feedback rating, but is that a bad thing? It is a very important part of trading on ebay and one can hardly blame them for attempting to protect that. If a person feels so strongly about a lack of service that they want to leave negative feedback, they are free to do so.
I do not want to offend those of you have had a bad experience with them, but human nature being what it is, people tend to be quick to criticize and slow to praise so I thought I would try and redress the balance a bit.
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