|
Regardless of how they tried to deal with the "mistakes," I do find fault with flat-out lying/misdirection. Read all of the posts about them - they are repeatedly selling used equipment as new, implying warranties that don't exist, selling gray-market goods as legitimate retail, etc. It certainly doesn't paint a picture of a totally upfront seller.
There are more posts about this seller, on this forum and others (they sell more than iRiver products) - I suggest reading them all.
People rant when they are personally affected by a transaction, often at the expense of logic. However, if you strip the emotion out of some of these complaints, there are real issues that should be considered.
For what it's worth, I have never bought anything from them. I sent them several e-mails asking specific, clear questions about what it is I would be receiving. They haven't answered one of them (it has been two weeks since I asked). I had my friend send them a few questions asking about simple things like shipping and model availability. They responded to him (relatively) quickly (generally the same day or overnight). Are they filtering the e-mails based on content? It certainly gives me the feeling they would rather not deal in open, upfront disclosure.
I wish you luck in your dealings with them. If you buy a product from them, please come back with your report.
|