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This message was posted in another thread, then I realised good old emilyandlily have earned their own thread due to their crappy business standards and well deserved at that. READ ON for my BAD experience with them.
I'll give you my personal opinion, NEVER EVER BUY FROM EMILYANDLILY!!!
Okay so now that's off my chest, I'll give a bit of an explanation why I wouldn't consider purchasing anything from them ever again, however you should weigh up all the positives (and there are a heap of them) and negatives (not so many), but DO look closely at the Mutually Withdrawns - almost 2000 is a bit scary.
Anyway I purchased a H120, great price except for the crazy postage fees, received in approx 4 days from an Australian warehouse and within the first hour of use, songs were skipping all over the place. Ran a chkdsk /f which took all night, the hard drive ticked and ticked and ticked, showing a heap of sector errors by morning - not good enough for a listed BRAND NEW (not REFURB) player.
So got on the phone, explained what had happened, they asked for me to return it to them, did this the same day and waited and waited and waited some more.
After 2 weeks I followed up with them to find out what was happening, they told me they couldn't locate the return item, so I traced the parcel (thankfully I sent it back via registered) and they found the parcel had sat at the post office for a week until it was then signed for by the seller. So after taking this info to them, they took some more time and told me they would be sending a replacement.
Time went on, no replacement, so 5 weeks after my purchase off ebay I still didn't have my H120, so I called/emailed again and again and again until they were just not giving me any information that was useful on my replacement. Worst communication (or lack thereof) I've ever come across.
The only time they started to care about me was after I lodged a paypal dispute and left negative feedback. They offered a bribe to stop the dispute and when I wouldn't play ball because it hadn't been resolved - I wonder why, maybe it was because I never received the player, eventually they refunded my $$$.
Then they send an email asking for me to purchase the item again and it would be sent immediately as this to them would be the quickest way to fix the issue, I didn't respond because I couldn't find the words to type while in fits of laughter.
They tried to get me to mutually withdraw my neg feedback, bringing SquareTrader on board which if I had of ignored their request to sort out the issue, my negative feedback would have been removed by ebay. Then continue to offer me money, this time to remove neg feedback. NO CHANCE - DENIED!!!
Tell me how many people would have just said, ok give me the extra $$$ and have Mutually Withdrawn their feedback - almost 2000 people from the looks of things. These guys will try their absolute best to protect their business image and I don't blame them, they really did suck on this transaction.
Some other events happened during the paypal dispute & squaretrader situation which I will keep close to myself, they appear to be good and I'm sure they are but when things go bad, ohh man they go bad.
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