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Need Help for a Better Business Bureau complaint
Hey, all. Bear with me here, I'm a long time lurker, first time poster here on the Mistic River.
I've been an Iriver fan for around 4 years now--I started with a lowly 128 meg flash player, graduated to the iHP-120 (the best MP3 I've ever used, btw) and I just picked up a PMP-140 on ebay--only because I finaly needed more space, and the headphone jack on my last player got loose, and I can't seem to find anything to remove those darn screws to re-solder it.
But, I digress.
I was almost immediately dissappointed in the 1.25US firmware that shipped with the PMP. I went to Iriver to find the newest firmware, only to find a message that I don't need it, "all players are shipping with the newest firmware". Wonderful.
So, after searching for around an hour, I come across the Korean 2.04 firmware (which they no longer host on their site--big thanks to you, Shamrockman, for hosting it). Got it installed fine, audio no longer glitches...but it looks like the player still won't play ogg vorbis audio or radio record--two features which I'm almost positive were advertised when the player was released, but have discreetly been removed from their site.
Why should I have to weed through the Korean site to update my American player? Why doesn't this play ogg, when all their other players do? WHY CAN'T I RECORD FROM FM RADIO, WHEN IT'S PLAINLY A FEATURE LISTED, WITH INSTRUCTIONS, IN THE MANUAL THE PLAYER SHIPPED WITH?
(I could make a fuss about the lack of games which were also advertised, but it really doesn't bother me much as I don't know I'd use it. I know a lot of people were hot about this, too.)
Quite frankly, this is ridiculous. And I feel like doing something about it.
I would appreciate it if someone could provide me some of the earlier promotional material for the PMP series that lists these sorely missing features, as I would like to make a BBB report for false advertising. And kind of info--print, website, whatever--is much appreciated. I love Iriver, and it's really sad that they've pretty much abandoned the userbase that made them popular--that is, the buyers of their original hardware (which, coincidentally, they no longer sell.)
If anyone can help me out or cares to throw in their two cents, please do.
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