[takekachara]

I was having some trouble with my PMP 120 player with shuffle and LCD screen not turning off well. So I contacted IRiver and they have issued an RMA. It also says "Allow up to three weeks for your RMA to be returned at the address below. Should you have further questions, feel free to contact us."

Do they exchange for a new/used or an refurbished device? Or do they try to fix the one I sent and re-send it? Does it really take 3 weeks? What's your overall satisfaction with the service?

Thanks