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Danshe, the first one I received came in an original box with all of what was obviously the original packaging (all in excellent shape). Nothing was sealed. My first clue that it wasn't brand new new was that the unit itself did not have that little sheet of plastic protecting the display like so many people selling used ones boast about. My second clue was that the ac plug was not neatly coiled up - merely stuffed into the box. My third clue was that the female end of the plug that inserts into the device had a male prong from some other unlucky H320 lodged in it so tight that I had to use pliers to get it out. The final proof however was the warranty card - it was for 90 days and specified that this was a refurbished unit. While I was impressed with the outward appearance of the device it wasn't what I paid for so I sent it back.
The one I received on Monday came in a compact no-frills white box with "Refurbished" labeled underneath the item's title. The packaging is eaqually sparse. Use the phone # above to call in your concerns. You won't get anywhere with e-mails. I know that if I ask them directly if they actually have any brand new ones that they'll say 'yes'. I'm equally sure that they don't actually sell brand new ones as advertised, so I'm struggling too with what to do. The one that I currently have seems to be in excellent shape. So I guess its a principle thing. But what it I send it back and get another refurbed unit thats not as nice. I've lost close to 3 weeks of use and I've got a worse unit. Where's the win in that? What to do...
Hope that's helpful.
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