[danshe]

Could you let me know how you know you got a refurbished one? And how the boxes are "sealed by the factory"? Mine appears to be a return. It clearly was opened before as were the contents but I don't know how to tell if it's a refurb or "new". emilyandlily did respond to an email entitled "no response = bad rating" after multiple other email attempts. They don't understand how my box could be anything but brand new as shipped from iriver but I can exchange it for another new one.

If anyone has gotten an actual new one from them, what was the container and packing like?
And if you've gotten a refurb, how can you tell that from the packaging?

I'm somewhat wary about returning mine, even if used, given the 2 refurbs of the thread starter.

If anyone can give me more information I would really appreciate it.