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Originally Posted by andrewmel
You could try another call to customer service and see if you get a different answer? Dont mention the first call at all, especially if you get a different answer, or if you dont.
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Believe it or not, I did that several times already and I was told twice that a new unit would be sent out to me including a pre-paid postage box in the middle of the following week. That's exactly what I figured happened here. I thought the item was on its way here. Then, the real surprise came when I answered the phone and they told me that only called to give me that RMA # and where to re-send the old unit. I thought they called to tell me it just went out or something.
I'll try so what you suggested, though they do ask for your number and keep records on file (easy to get by, by just giving them a new # or calling from a new number)...