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Don't want to throw another help request at you, but I figured if you had a chance to look at mine you might find some mutual core of Neil's problem and my own.
0) Yes
1) No
2) No
3) No
I have the 5GB H10 US version with radio. When I attempt to connect it into a tested and correctly functioning USB port and in its default mode (MTS), the computer is completely unresponsive and the H10 does NOT show a "USB Connected" screen.
I installed the version of WMP 10 found on the installation CD, had no luck, installed the new WMP 10 from Microsoft, had no luck, performed each of the tasks instructed in your first post (set permissions in registry, looked for USB flags to match, and installed the media format patch), and tried again. No luck.
I verify that the 'umwdf' service is running as "wdfmgr.exe" under task manager.
The computer all of this was attempted on is running XP Home SP2 and is a custom-built computer. I also attempted plugging it in on a system with nearly identical specifications, except running XP Professional, and got the same results.
I should mention that the device DOES work when I use the "UMS trick" to turn it on. "USB Connected" is displayed on the H10 and the H10 pops up as drive F:. I also tried to update MTS firmware from 2.01 to 2.51 while in UMS mode and failed. However after redoing it manually, the firmware under Settings on the device now reads as "PFD 2.51".
Thanks; let me know if there is anything else you want to know. I can't imagine the effort you have to put into these.
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