[sweetspot]

The computer does not recognize my player is connected. What should I do?

Well let's start with the easy fixes first:

1. Did you properly install the setup CD that came with your player
including installing the device driver? The player does require that this
be done before the computer and player can talk to each other.

2. It the USB cable properly connected to both the computer and the player?
In the case of ifp-3XX players make sure that the rubberized port cover does
not prevent the mini usb plug from properly going all the way in. When the
mini plug is properly seated you can feel a little "pop"

3. Did you just upgrade to UMS software? If so the IMM software will not
see the player anymore. You will need to look at Windows Explorer and see
if the player is seen there as a new external drive.

If you did all of this now things become a little more tecky but don't worry

(Some OS's may require re boot at this point)

1. You will want to open the systems properties dialog box, check device
manager. What you are looking for there (provided your player is plugged in
is a yellow flag which is to alert you of a hardware conflict. If you have
this refer to your computer trouble shooting manual to resolve this issue.
You may have to remove the ifp device driver and try a fresh install. This
fresh install will almost 100% of the time fix this problem.