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iRiver : great products, poor ergonomy, NO support.
Hello everybody. I hope i'm using the right section to post this.
I'm a *unhappy* iHP-140 (H140 ) owner. English is not my native language so please excuse all the spelling mistakes i'll certainly do.
Unhappy because of what ? Well, not because of the product itself. Looking good, effective, has good autonomy, and alot of advantages i'll not cover here again and again. I'll just talk about the company ho built it, iRiver, and about ergonomy on their product.
I mean, is iRiver really professionnal ? Look at all their firmware promises they did : end of May => Nothing . End of july/Beginning of october : only the iFp one was released ( grrr ). and i'm REAL TIRED of waiting.
Why am i so impatient about this firmware ? I'm not interested in the gapless function, so... why ? Well, for the ergonomy. i'd like a iRiver fan explain me some points :
-What is the point is changing the equalizer in just ONE click ? The ones among us that changes equalizers with every song must be real rare... so why did they put a shortcut for it, shortcut that can be TOO EASILY trigger and thus is a real pain in the ass ?
-What is the point of this "Total : xxx" screen ? None. I mean, who really cares about the # of songs they have on their recorder... ah, ah. vital to know. Actually, this screen shouldn't even have been implemented. It is just a HUGE mistake in ergonomy. Why ?
-i want to change songs. But not while playing another one. I have to press Stop then the browse button again : Yeeeeeeeeha. that's ease of use.
-if i am at the root directory and press stop by mistake POOF i go to this fucking screen again and start over : cool.
They definitly could have removed this screen. Then you startup in the browsing mode, and stay into it whatever you do around ( that's rather obvious for me). Why is it not for them ?
-Why can i jump from directory to directory while playing using the easy REC button on the remote, and NOT while browsing ?????? how frustrating !!!
-Why do i have to be on this USELESS "Total" screen to be able to view my playlists ?? and not browsing nor playing another song ? Ah, call that ergonomy.
So yes, my opinion is, the H series are a great product. But, when you add it overall, it is REALLY not that great. It has NO ERGONOMY. Period. it was thought by a programmer, a guy which thought "is it easy enough to program ?", which was lazy to death "oh god, why bother implementing the jump-to-directory button in browsing mode...". Why would someone buy something which is a pain in the ass to control ? Why ? I basically have no idea...
Worse, iRiver is annoncing firmwares again and again, with astonishing new great features... but what are they going to do to the "unfinished" bad flavour that are tasting all of their current users ?
Why are they so INCOMPETANT that they cannot respect their own delays, and seems like they're gonna do it twice ? No matter how they call it. it's incompetence. Period. They may have excuses. But hey, when i got something to do at work, and when i put a deadline, i am taking those imperatives into account. And my boss doesn't care about them : he wants me to do it in time. period. Same here is happening for this "company". Arf. What a SHAME !
Worse ! They haven't communicated yet about what changes they did to browsing. Will they finally fix the SERIOUS FLAWS that prevent users from FULLY ENJOYING their products ? Did they fire the guy who dared present us with such a crappy way of controlling the iHp ? I hope they will. Oh yes. I hate this guy.
Anyway, yes, i am an unhappy customer. Yes, because of all these i regret i've bought an iHp. Yes, next time i won't do the same mitake. Because it is a mistake. What is the point of buying a product that's not easy to use, or even CONSISTANT in its OWN way of handling it and dealing with it ? Blah.
Anyway, if you've read it that far, thanks, and i have to say i'm impressed. I don't think much people will read this post entirely. So well...
Tetedeiench
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